Breakroom is the next evolution in digital collaboration and engagement – a fully customizable 3D environment built for all your virtual requirements, creating an immersive digital experience that empowers connection, collaboration, and communication. Breakroom's leading-edge Metaverse platform is packed full of powerful features and functionality that make it easy for you to create and customize your own branded virtual world instantly. Breakroom gives you the flexibility to do it all. You can even set up an e-commerce store in a matter of minutes, linked to the marketplace with access to thousands of 3D assets.
Breakroom's fully customizable 3D environment and Unity SDK provide unlimited options to customize your world, making it easy to create and upload custom regions, content, or any other 3D assets your team designs. Solutions include:
DIGITAL HQ, which reimagines remote working with a fully customizable virtual workspace. Features include meeting rooms, workspace, auditoriums, and social spaces where employees can work and socialize together.
3D events platform for conferences, exhibitions, and networking, bridging the gap between physical and online events for an immersive digital experience.
3D VIRTUAL CLASSROOM brings remote learning to life, creating an interactive and immersive learning experience that keeps learners motivated and engaged.
Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state-of-the-art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channel conversion by up to 250%, and productivity by up to 80%.
Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities
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As an online Customer Service agent I loved using Tactful UCX, I was predominantly a live chat agent so of course, Tactful's unified agent desktop was ideal for the needs of our customers. I particularly liked the saved reply feature, I could easily select a saved reply, personalize it, and then reply in a timely manner to customers.
Tactful UCX omnichannel live chat kept me on top of my game aiding me to own my skills, even juggling between 5 chats at the same time ensuring that all customers get a timely response and as mentioned above the saved reply feature was a lifesaver.
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