Botpress
Dialogflow
Tidio
ChatBot
Intercom
ManyChat
Chatfuel
Chatbase
Optlo
Intercom
Dialogflow
Tidio
Crisp Chat
Ada Support
eesel AI
RESPONDO AI
Teams usually arrive here after doing the arithmetic on per-resolution pricing. If every resolved conversation carries a fixed fee, the better your support gets the more you pay for it, and none of the underlying AI cost is visible to you.
Optlo splits that in two. The platform is a subscription: $19/month for 500 active conversations and one seat, $59 for 2,000 conversations and three seats, custom above that, two months free on annual billing. The AI is yours: connect an OpenAI, Anthropic or Google Gemini account in your own name and that provider bills you for tokens at their rates, with the spend caps set in their console.
What the platform fee buys is an agent trained on your site, docs and help centre, replies in the customer's language, a shared inbox, human handoff that carries the thread across, a visual editor for building conversation flows a step at a time, and connectors that call Stripe or any HTTP API mid-conversation.
Two things to weigh before switching. You have to be willing to hold a provider account and its keys. And Optlo answers on your website - it has no ticketing, so if you are replacing a full helpdesk you would be replacing only part of one.
Model choice stays open afterwards: change provider, or run different models at different steps, without changing the support tooling around them.
Botpress OptloOptlo's answer:
Optlo runs on your own AI account. You connect your own OpenAI, Anthropic or Google Gemini account and pay that provider directly for tokens, while Optlo charges a platform subscription based on active conversations and seats.
Most AI support tools bundle AI usage into your bill and charge per resolution, so the cost of the AI is invisible and grows with your success. Here the provider account stays yours: usage and spend limits sit in your own provider console, conversations run through your account, and you can switch providers or mix models per workflow step without renegotiating your support tooling.
Optlo's answer:
Three reasons, and all of them are about control rather than a feature count.
Two trade-offs worth knowing up front: you need to be comfortable holding your own AI provider account, and the agent acts inside workflows you design rather than planning its own.
Optlo's answer:
Support and CX leads at SaaS and online businesses running support at volume - teams handling enough conversations that per-resolution AI pricing becomes a real line item, and who are comfortable holding their own AI provider account.
It suits companies that want cost visibility and control over which model runs where. It is not a fit for teams looking for a full multi-channel helpdesk: Optlo is a website chat agent with a shared inbox and human handoff, with no email, phone or ticketing.
Optlo's answer:
We built Optlo because AI support pricing is backwards. Most tools charge per resolution, so your bill grows with your success and you never see what the AI actually costs.
Optlo flips that: you bring your own OpenAI, Anthropic or Google Gemini account and pay the provider directly, and we charge for the platform rather than your tokens. Your provider account, your spend limits, your call on which model runs where.
Optlo was founded by Jonas Budelmann, who previously built the product-onboarding platform HelpHero, and launched in June 2026.
not really worth it
Based on our record, Botpress seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Here's the thing. I want a personalized AI. Full stop. There's no arguing back and forth. Tech is here someone needs to put it together. I'm so busy with other things, but I really want to see this thing come through and happy to work on it. To me, its insane Apple didn't figure it out. The goal: Build a truly personalized AI. - Single threaded conversation with an index about everything. - Bot should be... - Source: Hacker News / over 1 year ago
We are seeking an experienced Botpress bot developer to integrate an existing chatbot with our ITOP system for agent routing. The chatbot is already developed and can handle customer inquiries, but we need an integration that will route customers to the appropriate ITOP agent who is currently logged in. Source: over 3 years ago
Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / over 3 years ago
Greetings! My gf is working on a chatbot project and is responsible for designing the phrases and its behaviours using the Botpress (https://botpress.com/) platform for WhatsApp API. Source: over 4 years ago
Ever read an article that made you switch to Google and search for that secret programming word or jargon? Like you have no clue what the author is talking about in his post. This happened to me when I started coding my first Amazon Alexa Skill. If you are also one of those guys who is getting started with conversational AI, then this short read can be very useful to you. This post will help you understand the... - Source: dev.to / over 5 years ago
Dialogflow - Conversational UX Platform. (ex API.ai)
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
ChatBot - Easy to use chatbot platform for business
Crisp Chat - Multi-channel customer support software
ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.