Software Alternatives, Accelerators & Startups

Botcopy VS Gleen

Compare Botcopy VS Gleen and see what are their differences

Botcopy logo Botcopy

Botcopy connects Dialogflow to a rich custom web chat UI in a few simple clicks. Amazing features, friendly service โ€“ try it free.

Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.
  • Botcopy Landing page
    Landing page //
    2022-09-12

Botcopy is an LA-based software company offering a SaaS that connects Google Dialogflow to websites and apps, empowering businesses and governments to run sophisticated conversational AI on their websites to radically boost revenue and cut costs. Two products, Botcopy Messenger and Botcopy Live Chat, both are optimized for enterprise and the public sector. The Botcopy stack combines the best of automation and live chat, designed with an AI-first mentality so that you can use transcript data to improve your AI over time. Botcopy is perfect entry into the world of Google Cloud Platform, you can integrate Botcopy into Dialogflow CX, CCAI Insights, BigQuery, Cloud Functions and any other databases or third-party apps that your operations rely on. Botcopy is secure and ADA 2.1 AA compliant out of the box. The custom modular component approach of Botcopy is the smart way to build your AI system, bring your own cloud, you're in control! Botcopy is a Google Cloud Partner and happy to help our clients navigate the beginning stages of getting your project set up correctly. Whether you're a frontend developer, back-end, full-stack, or none of the above, grab a free trial today and reach out. We'll help you get oriented and on your way. :) dust@botcopy.com CEO

  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the worldโ€™s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesnโ€™t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

Botcopy

$ Details
paid Free Trial $79.0 / Monthly (Pro Plan, 1500 Engagements/month, 1 Live Chat seat)
Platforms
Dialogflow Open Endpoints
Release Date
2019 January

Gleen

Website
gleen.ai
$ Details
freemium
Platforms
-
Release Date
2023 September

Botcopy features and specs

  • Natural Language Understanding
    Botcopy integrates with Google Dialogflow, allowing for advanced natural language understanding and enabling more human-like interactions.
  • Customizable Widgets
    Users can highly customize the appearance of chat widgets, making it easy to align with website design and brand identity.
  • Easy Integration
    Botcopy provides straightforward integration with various platforms, simplifying the deployment of chatbot solutions across different environments.
  • Rich Media Support
    Allows for the incorporation of rich media elements like images, videos, and carousels, enhancing the interactive experience for users.
  • Analytics and Reporting
    Offers comprehensive analytics to track user interactions and improve chatbot performance over time.

Possible disadvantages of Botcopy

  • Cost
    Botcopy can be expensive for small businesses or startups, especially those with a limited budget for chatbot solutions.
  • Complex Setup for Advanced Features
    While basic setup is straightforward, configuring advanced features requires a more in-depth understanding of the platform.
  • Limited Free Tier
    The free tier has limited features, which may not be suitable for businesses looking to fully test out the service before committing.
  • Dependency on Dialogflow
    Since it heavily relies on Google Dialogflow, any limitations or issues within Dialogflow can impact the overall effectiveness of Botcopy.
  • Learning Curve for New Users
    New users might face a learning curve when getting accustomed to the platform functionalities and integrations.

Gleen features and specs

  • No hallucination
    Generative AI answers you can trust
  • "Come as you are" knowledge ingestion
    Less implementation time upfront, less maintenance
  • Action Bots
    Take action on behalf of customers, integrate with enterprise systems
  • AI analytics
    Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations
    Provide links to relevant support documents
  • Email integration
    Automatically reply via email
  • Agent assist
    Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents
    Forward entire conversation to help desk solution
  • Slack integration
    Support you customers in dedicated Slack channels
  • Discord integration
    Support customers/community members in Discord channels
  • Intercom integration
    Support customers and escalate to Intercom help desk
  • Zendesk integration
    Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate
    Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

Botcopy videos

Conversational Copywriting for Bots with Botcopy - The Chatbot Podcast 005

More videos:

  • Demo - Botcopy Overview
  • Review - Botcopy Quick Overview

Gleen videos

How to Create a Free Generative AI Chatbot with Gleen AI

Category Popularity

0-100% (relative to Botcopy and Gleen)
Chatbots
69 69%
31% 31
Live Chat
100 100%
0% 0
Chatbot Platforms & Tools
CRM
100 100%
0% 0

Questions and Answers

As answered by people managing Botcopy and Gleen.

What makes your product unique?

Gleen's answer:

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer:

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer:

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer:

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer:

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer:

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

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Social recommendations and mentions

Based on our record, Botcopy seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Botcopy mentions (1)

  • Dialogflow & Botcopy full tutorial compressed to 26 minutes so you can save learning curve by a million zillion years & build a classy web chat AI agent front-to-back.
    Accelerate your learning conversational AI curve! Follow the steps in this fun & clear video, build a starter agent from zero to finish, using the best enterprise-level chat stack: Botcopy and Google Dialogflow. PLEASE NOTE: To perform the tasks in this video, you will need a PROJECT FOLDER zip containing certain elements. (They are not required, but it will make the project easier.) We're happy to get this file... Source: over 4 years ago

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

What are some alternatives?

When comparing Botcopy and Gleen, you can also consider the following products

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

DocsBot AI - Custom ChatGPT for your business with powerful APIs & widget

Collect.chat - Interactive chatbot for collecting data & feedback

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Botsify - Ever wonder if you could replace your live chat support system with a chatbot?. Its possible now with Botsify Chatbot For Website.

Google form bots - Convert Google Form into chatbot in 1 click