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BigTime.net VS SupportSync

Compare BigTime.net VS SupportSync and see what are their differences

Insightful.io
The #1 workforce analytics software that shows how work actually happens. Get real-time and historical data. Understand productivity at every level. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

BigTime.net logo BigTime.net

BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.

SupportSync logo SupportSync

Product return management & customer service for SMBs
  • BigTime.net Landing page
    Landing page //
    2023-10-01

BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.

  • SupportSync Landing page
    Landing page //
    2021-09-19

BigTime.net

Website
bigtime.net
Pricing URL
Official BigTime.net Pricing
$ Details
paid Free Trial $10.0 / Monthly
Platforms
Windows Android iOS Mac OSX Browser
Release Date
2002 January
Edit details

SupportSync

Website
supportsync.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BigTime.net features and specs

  • Time Tracking
  • Expense Management
  • Project Management
  • Project Tracking
  • Project Accouting
  • Reviews and Approvals
  • Payment processing
  • Billing & Invoicing
  • Mobile App
  • Resource Management
  • Reporting & Analytics
  • Quickbooks integration
  • Salesforce Integration
  • Jira Integration
  • Sage Intacct Integration
  • HubSpot Integration
  • Slack integration
  • Project Budgeting, Tracking, and Alerts
  • Invoicing and Template Editor
  • Revenue Recognition
  • Financial Reporting
  • Due Date and Workflow Management
  • Gantt Charts
  • Tasks by Type, Stage, Due Date, and Assignment
  • Multi-Level Approval Workflow
  • Access Permissions by User or Group
  • Unlimited Clients and Transactions
  • Request/Approval Scheduling Workflows
  • Utilization and Revenue Dashboard
  • Resource Allocation
  • Custom Report Wizard
  • File Export
  • Project and Staff Performance
  • Revenue Projections
  • Personalized BigTime Onboarding and Training
  • Uptime Guarantees (SLA)
  • Email Support
  • Chat Support
  • Live Phone Support
  • PCI Compliant Payment Processing

SupportSync features and specs

  • Comprehensive Integration
    SupportSync offers seamless integration with various platforms, allowing businesses to streamline their customer service processes across different communication channels.
  • User-Friendly Interface
    The platform provides an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customization Options
    SupportSync allows extensive customization, enabling businesses to tailor the platform to their specific customer service needs and workflows.
  • Automation Features
    With robust automation tools, SupportSync can help reduce repetitive tasks, allowing customer service teams to focus on more complex issues.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, giving businesses insights into their customer service performance and helping to identify areas for improvement.

Possible disadvantages of SupportSync

  • Cost
    SupportSync's pricing can be high, especially for small businesses or startups with limited budgets.
  • Complex Setup
    Initial setup and integration can be complex and time-consuming, potentially requiring dedicated resources to manage.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features can present a learning curve for new users, requiring training for effective use.
  • Occasional Downtime
    Users have reported occasional downtime or performance issues, which can affect the reliability of the platform at critical times.
  • Limited Third-Party Integrations
    Although integration is a strength, some users may find SupportSync lacking in support for certain niche third-party applications that are crucial to their workflows.

BigTime.net videos

+ Add

BigTime Customers and Their Big Time Reactions

More videos:

  • Demo - BigTime: Your Partner in Firm Management

SupportSync videos

+ Add

SupportSync for Zendesk - Installation & Use

Category Popularity

0-100% (relative to BigTime.net and SupportSync)

BigTime.net

SupportSync

Project Management
100 100%
Project Management
0% 0
Maintenance Management
0 0%
Maintenance Management
100% 100
Task Management
100 100%
Task Management
0% 0
Industries
0 0%
Industries
100% 100

User comments

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What are some alternatives?

When comparing BigTime.net and SupportSync, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Applegate PRO - Applegate Marketplace helps buyers source the products and services they require for their business.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

12Return - The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

Basecamp - A simple and elegant project management system.

FactoryTalk MaintenanceSuite - Envision and Collaborate on Maintenance Activities Across Your Operation

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