Software Alternatives, Accelerators & Startups

AWS Elastic Load Balancing VS Intercom

Compare AWS Elastic Load Balancing VS Intercom and see what are their differences

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AWS Elastic Load Balancing logo AWS Elastic Load Balancing

Amazon ELB automatically distributes incoming application traffic across multiple Amazon EC2 instances in the cloud.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • AWS Elastic Load Balancing Landing page
    Landing page //
    2023-04-27
  • Intercom Landing page
    Landing page //
    2023-07-05

AWS Elastic Load Balancing features and specs

  • Scalability
    AWS Elastic Load Balancing can automatically distribute incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses, promoting application elasticity.
  • Health Monitoring
    It continually checks the health of the registered targets, ensuring that traffic is routed only to healthy instances.
  • Security
    Integrated with AWS's Certificate Manager and Application Load Balancer, allowing easy deployment of SSL/TLS for secure communication.
  • Flexibility
    Supports various types of load balancers: Application, Network, and Classic, each suited to different types of application architectures and requirements.
  • Cost-effective
    Pay-as-you-go pricing model ensures you only pay for the resources you use, which can lead to cost savings compared to a fixed-cost solution.
  • Integration
    Seamlessly integrates with other AWS services such as Auto Scaling, Route 53, CloudWatch, and more for a more robust solution.

Possible disadvantages of AWS Elastic Load Balancing

  • Complexity
    Initial setup and configuration can be complex, especially for users unfamiliar with AWS services and cloud architecture.
  • Cost
    While the pay-as-you-go model is cost-effective, the charges can ramp up quickly, especially for high-traffic applications.
  • Dependence on AWS Ecosystem
    Highly integrated with AWS services, making it less ideal for multi-cloud or hybrid cloud environments.
  • Latency
    In some cases, the load balancer can introduce a slight increase in latency, which might be a concern for latency-sensitive applications.
  • Configuration Limitations
    Some specific configurations and customizations may not be possible, leading to constraints on certain types of applications.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of AWS Elastic Load Balancing

Overall verdict

  • AWS Elastic Load Balancing is generally considered a good choice for managing traffic distribution in cloud-based applications. Its integration with other AWS services, reliability, and ability to handle varying workloads make it a strong contender for enterprises leveraging Amazon Web Services.

Why this product is good

  • AWS Elastic Load Balancing (ELB) is widely regarded as effective because it provides automated distribution of incoming application or network traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. This helps improve the availability and fault tolerance of applications. ELB supports dynamic scaling, which means it can automatically adjust to handle spikes in traffic. Additionally, it is integrated with AWS services, providing a seamless experience for users already within the AWS ecosystem.

Recommended for

    AWS Elastic Load Balancing is recommended for businesses and developers who are operating in the AWS ecosystem and require reliable load balancing solutions for their applications. It's especially beneficial for those needing to manage traffic across multiple applications and services, and for organizations looking for scalability and integration with AWS tools.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

AWS Elastic Load Balancing videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to AWS Elastic Load Balancing and Intercom)
Web Servers
100 100%
0% 0
Customer Support
0 0%
100% 100
Web And Application Servers
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AWS Elastic Load Balancing and Intercom

AWS Elastic Load Balancing Reviews

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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, AWS Elastic Load Balancing should be more popular than Intercom. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AWS Elastic Load Balancing mentions (25)

  • Basic AWS Elastic Load Balancer Setup
    Load balancers can be categorized to different types depending on their use cases. On a broader classification, we can divide load balancers into three different categories based on how they are deployed. 1. Hardware load balancers - Dedicated physical appliances designed for high-performance traffic distribution. They are often used by large scale enterprises and data centers that require minimum latency and... - Source: dev.to / 6 months ago
  • Work Stealing: Load-balancing for compute-heavy tasks
    When a backend starts or stops, something needs to update, whether it’s Consul, kube-proxy, ELB, or otherwise. To stop a worker without incurring failures, you need to prevent the load balancer from sending new requests and then finishing existing ones. - Source: dev.to / 10 months ago
  • Load Balancers in AWS
    In this way, you can create a load balancer and custom rules using AWS Elastic Load Balancer. You can refer the official user guide to learn more about load balancing in AWS. - Source: dev.to / 11 months ago
  • A Ride Through Optimising Legacy Spring Boot Services For High Throughput
    Use load balancers and distribute load accordingly to your redundant spring boot services. - Source: dev.to / about 1 year ago
  • DevSecOps with AWS- Ephemeral Environments – Creating test Environments On-Demand - Part 1
    • Amazon Elastic Container Service (Amazon ECS) is a fully managed container orchestration service that helps you easily deploy, manage, and scale containerized applications. • AWS Fargate is a serverless, pay-as-you-go compute engine that lets you focus on building applications without managing servers. AWS Fargate is compatible with both Amazon Elastic Container Service (Amazon ECS) and Amazon Elastic... - Source: dev.to / over 1 year ago
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Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing AWS Elastic Load Balancing and Intercom, you can also consider the following products

nginx - A high performance free open source web server powering busiest sites on the Internet.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Traefik - Load Balancer / Reverse Proxy

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Cloud Load Balancing - Google Cloud Load Balancer enables users to scale their applications on Google Compute Engine.

Drift - A messaging app that helps you grow your business.