Software Alternatives & Reviews
Register | Login

LiveAgent VS LogMeIn

Compare LiveAgent VS LogMeIn and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LogMeIn logo LogMeIn

LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • LogMeIn Landing page
    Landing page //
    2023-09-17

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

LogMeIn features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

LogMeIn videos

+ Add

Logmein Pro Review - Get 14 Day Logmein Free Trial Here

Category Popularity

0-100% (relative to LiveAgent and LogMeIn)

LiveAgent

LogMeIn

Customer Support
100 100%
Customer Support
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Help Desk
100 100%
Help Desk
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

Questions and Answers

As answered by people managing LiveAgent and LogMeIn.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and LogMeIn. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and LogMeIn

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

LogMeIn Reviews

25 Best TeamViewer Alternative Software (Free/Paid) in 2021
LogMeIn is a strong competitor of TeamViewer. It is an ideal tool for those who started a business that needs to continues support from all over the world. It is especially helpful for places where problems could occur at any time.
Source: www.guru99.com
Best remote desktop software of 2021: Paid and free choices for businesses
Plans cater for two remote connections and a 14-day free trial is available. If you need more connections, you can simply upgrade to a higher plan. Additionally, LogMeIn Pro is easy to set up, highly secure, and backed by 24/7 live support. Note, though, that its performance can be a little slow at times.
Source: www.techradar.com
Best Identity Management Software
LogMeIn Pro is mainly used by large organizations that operate on a work-from-home basis. Since it is focused on remote working, users can work on their own documents and files, either by themselves or in collaboration with teams, without comprising data access to the rest of the business.
Source: www.benzinga.com
10 Best Free Remote Desktop Tools You Should Know
This is one of the most popular remote desktop sharing tools because of its great features. One of the most noticeable features of this tool is the advanced configuration options offered for the business users. If you want to share files, transfer files or even want to do remote printing from any browser, LogMeIn is a perfect tool for you. Apart from all these, it is speedy...
Source: www.lifehack.org
Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
LogMeIn is software like Teamviewer, that is cloud-based and functions as a powerful endpoint management tool with remote support. It provides high-quality services through a wide range of solutions like LogMeIn Pro, LogMeIn Central, and LogMeIn Rescue.
Source: www.troopmessenger.com

What are some alternatives?

When comparing LiveAgent and LogMeIn, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TightVNC - TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.

Loading...