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Alfred VS LiveAgent

Compare Alfred VS LiveAgent and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Alfred logo Alfred

Alfred is an award-winning app for macOS which boosts your efficiency with hotkeys, keywords, text expansion and more. Search your Mac and the web, and be more productive with custom actions to control your Mac.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Alfred Landing page
    Landing page //
    2022-09-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Alfred

Website
alfredapp.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Alfred features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Alfred videos

+ Add

Alfred for Mac [Tutorial] Basics

More videos:

  • Review - Alfred app review is Alfred worth your time?
  • Review - Alfred’s Basic Adult Piano Course [Method Guide + Review]

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Alfred and LiveAgent)

Alfred

LiveAgent

Productivity
100 100%
Productivity
0% 0
Customer Support
0 0%
Customer Support
100% 100
Mac
100 100%
Mac
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Alfred and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Alfred and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alfred and LiveAgent

Alfred Reviews

7 Best Alfred Alternatives To Maximize Your Productivity
While Alfred is a great app, it works solely for macOS. If you get a new computer that doesn’t run on macOS, you won’t be able to use Alfred. There are many other options available that work on other operating systems.
Source: blaze.today
4 Best Spotlight Alternatives to Increase Your Mac’s Functionality
Raycast is a free application launcher for Mac. If you’re overwhelmed with Alfred and don’t want to spend on its powerpack to unlock all its features, Raycast is the best alternative to Spotlight and Alfred—albeit with a limited feature set—you must check out.
Source: techpp.com
6 Best Alfred App Alternatives for Windows to Be More Productive
Alfred app is like the swiss army knife for the macOS ecosystem. But what about Windows? Well, there is Windows Search but it’s not good enough. There are, however, a few Windows apps that can help ease your day-to-day workflows. Let’s see if we can replace Alfred on Windows using a combination of apps. Presenting some Alfred alternatives for Windows users.
Source: techwiser.com
Best Text Expander apps for MacOS
Earlier on I had heard a lot about Alfred, an award-winning Text expander app for the Mac. I tried it for a couple of days and I must say it does deserve the attention it is getting. Before we begin let me clear this up, the Alfred offers a ton of nontext expander features and yet it manages to deliver on its promise. With the Alfred, Mac users can search and browse...
Source: techwiser.com
What's a good alternative to Textexpander for Mac?
14Alfred 3View ProductRogin FarrerDesign Systems Engineer @Wayfair · Written 3y agoI used to use aText and Dash, and Alfred replaced both for me. The snippets have gotten a lot smarter over time, with support for smart variables, like date, time and cursor.🙏 helpful 2CommentsShare
Source: www.producthunt.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Alfred seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Alfred mentions (6)

View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Alfred and LiveAgent, you can also consider the following products

Keypirinha - A lightning fast and flexible keystroke launcher for Windows. No installation required (portable).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Listary - Listary is a revolutionary search utility for Windows

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wox - An effective launcher for windows. A full-featured launcher, access programs and web contents as you type. Be more productive ever since. Wox is free for use and open-sourced at Github, Try it now! Download .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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