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Active Collab VS osTicket

Compare Active Collab VS osTicket and see what are their differences

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Active Collab logo Active Collab

Active Collab — Task management, Team collaboration, Time tracking & Invoicing app

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Active Collab Landing page
    Landing page //
    2021-10-07
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Active Collab videos

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osTicket videos

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What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Active Collab and osTicket)

Active Collab

osTicket

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Active Collab and osTicket

Active Collab Reviews

The 10 Best Free Wrike Alternatives To Use in 2020 (Free & Trial)
ActiveCollab is a cloud-based Wrike alternative that is fairly easy to use and provides advanced project management features for all kinds of organizations. The software simplifies task management by providing easy shifting of tasks into relevant Kanban boards. It provides the features of task management, time tracking, and billing in one complete project management solution.
Source: www.ntaskmanager.com
ActiveCollab Alternative
Get a live demo In the next step, you'll be asked to accept the Privacy Policy and Terms of Use. 3 REASONS WHY PRODUCTIVE TEAMS LOVE SCORO All-in-one project management solution. No more messy spreadsheets. Be in control.Scoro vs ActiveCollab Which product is best for managing your projects?scoro ActiveCollabUnlimited projectsTasksTeam collaborationProject reportingFinancial...
Source: www.scoro.com
ActiveCollab is not a Basecamp Alternative
Track billable hours across all tasks and projects, set up a payment gateway for your clients and send invoices directly from ActiveCollab.
Source: activecollab.com
Top 15 Jira Alternatives for Smarter Project Management in 2019
Active Collab is a cloud-based Jira alternative that is fairly easy to use and provides advanced project management features for all kinds of organizations. The software simplifies task management by providing easy shifting of tasks into relevant Kanban boards. It combines the features of task management, time tracking, and billing into one complete solution.
Source: www.ntaskmanager.com
10 of the Best Microsoft Project Alternatives
Design and simplicity are vital to any project management software, which is why companies like Intel and Apple use Active Collab. While it is easy to use, it still features a large array of useful reports, sharing capabilities, and collaboration tools. Each user gets their own dashboard to track their projects and manage their workflow.
Source: blog.teamweek.com

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Active Collab. While we know about 38 links to osTicket, we've tracked only 3 mentions of Active Collab. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Active Collab mentions (3)

  • The Ultimate Guide to Agile Software Development
    ActiveCollab: An affordable tool for small businesses, ActiveCollab is easy to use. This software development aid requires little training and provides excellent support. - Source: dev.to / about 1 year ago
  • What Is the Dedicated Team Model?
    If an offshore dedicated team is involved, there can be problems with various time zones. However, you can compensate for the issue with different agile instruments involved. To deal with repositories, consider Git. In turn, Jenkins can help with server automation. ActiveCollab enables an agile management approach. Finally, Bamboo is there for testing and deployment. Equipped with these tools, dedicated offshore... - Source: dev.to / over 1 year ago
  • Atlassian is still down.
    We moved all product code related things from Jira+Bitbucket to GitHub, non-product code tickets to ActiveCollab hosted with the Get Paid bundle, and are now moving our Confluence docs to Wiki.js. Source: about 2 years ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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What are some alternatives?

When comparing Active Collab and osTicket, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Basecamp - A simple and elegant project management system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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