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8x8 Cloud Contact Center VS Verint Workforce Optimization

Compare 8x8 Cloud Contact Center VS Verint Workforce Optimization and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to 8x8 Cloud Contact Center and Verint Workforce Optimization)

8x8 Cloud Contact Center

Verint Workforce Optimization

Communication
91 91%
Communication
9% 9
Customer Support
0 0%
Customer Support
100% 100
VoIP
100 100%
VoIP
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

User comments

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What are some alternatives?

When comparing 8x8 Cloud Contact Center and Verint Workforce Optimization, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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