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3CX VS CloudTalk

Compare 3CX VS CloudTalk and see what are their differences

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3CX logo 3CX

Hosted PBX with CRM integration and mobile apps

CloudTalk logo CloudTalk

Work locally, grow globally
  • 3CX Landing page
    Landing page //
    2023-02-09
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

3CX

Website
3cx.com
Pricing URL
Official 3CX Pricing
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Cyprus
City
Nicosia
Employees
50 - 99
Edit details

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Startup details
Country
Slovakia
Edit details

3CX features and specs

  • Cost-Effective
    3CX offers competitive pricing compared to traditional PBX systems, helping businesses save on operational costs.
  • Flexibility
    Supports multiple platforms including Windows, Linux, and cloud-based environments, allowing for versatile deployment options.
  • Ease of Use
    Provides an intuitive interface and easy-to-follow setup processes, making it accessible for users without advanced technical knowledge.
  • Unified Communication
    Combines voice, video, messaging, chat, and presence into one platform, streamlining communications within businesses.
  • Scalability
    Easily scalable to accommodate growing businesses, with the capability to add or remove extensions and features as needed.
  • Integrated Features
    Includes features such as call forwarding, voicemail to email, web conferencing, and CRM integrations to boost productivity.
  • Remote Work Support
    Offers WebRTC technology and mobile apps, enabling employees to work remotely while staying connected to the office system.
  • Security
    Implements robust security measures like SRTP encryption and a built-in firewall to protect communications.

Possible disadvantages of 3CX

  • Initial Setup
    While generally user-friendly, the initial setup can be complex and may require a certain level of technical expertise.
  • Ongoing Maintenance
    Regular updates and maintenance are needed to keep the system secure and functional, which can be time-consuming.
  • Limited Customer Support
    Support options can be limited, especially for smaller businesses or those not subscribed to premium support plans.
  • Compatibility Issues
    May face compatibility challenges with certain legacy systems or specific hardware, requiring additional configuration or replacement.
  • Third-Party Dependence
    Many features and integrations depend on third-party services, which can lead to additional costs and potential reliability concerns.
  • Licensing Model
    The licensing model can be complex and may not be as straightforward as other communication solutions, potentially leading to cost overruns.
  • Learning Curve
    Users might face a learning curve when adapting to the new system, particularly if they are accustomed to traditional PBX systems.

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Analysis of 3CX

Overall verdict

  • 3CX is generally considered a good option for businesses seeking a reliable and comprehensive VoIP solution. Its scalability makes it suitable for small businesses and large enterprises alike, and its focus on providing a seamless user experience has made it a popular choice in the VoIP market. However, as with any product, it's important to evaluate your specific needs to ensure it aligns with your business requirements.

Why this product is good

  • 3CX is a versatile and cost-effective communication solution known for its ease of use, robust feature set, and flexibility. It supports multiple platforms, including Windows, Linux, and cloud-based systems, which allows businesses to manage their phone systems in a way that best suits their operational needs. It offers features such as video conferencing, call center operations, live chat, and the integration of mobile apps, which enhance communication efficiency and collaboration within organizations.

Recommended for

  • Small to medium-sized businesses looking for an affordable and scalable communication solution.
  • Enterprises in need of a unified communication system that integrates with existing infrastructure.
  • Organizations seeking a platform with advanced features such as video conferencing, mobile apps, and live chat capabilities.

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

3CX videos

+ Add

3CX Voip Phone System-overview and review-Free Version

More videos:

  • Review - 3CX Phone System 12 Review
  • Review - Overview of 3CX Phone System Version 15 Free Edition

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to 3CX and CloudTalk)

3CX

CloudTalk

Communication
36 36%
Communication
64% 64
Enterprise Communication
43 43%
Enterprise Communication
57% 57
VoIP
33 33%
VoIP
67% 67
Call Center Software
27 27%
Call Center Software
73% 73

User comments

Share your experience with using 3CX and CloudTalk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 3CX and CloudTalk

3CX Reviews

Teliqon vs 3CX: Cloud Communication Without Self-Hosted Complexity
3CX is a software-based PBX that can be deployed in the cloud, on-premise, or in private environments such as AWS, Azure, or self-hosted servers. While flexible, it requires customers to manage infrastructure, configure SIP trunks, and maintain the system.
Source: teliqon.io
10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
3CX is a VoIP phone. It is available on-premises for Linux as well as Windows. On the cloud deployment is available with your Google, Amazon, or Azure account. It has features of self-installation and management. Its mobile app is available for Android and iOS devices.
Source: www.softwaretestinghelp.com

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

Social recommendations and mentions

Based on our record, 3CX seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

3CX mentions (3)

  • Facebook Messaging App Review Fails
    This Facebook App is used to integrate our 3CX Phone System (https://3cx.com) with Facebook Messenger. This app allows us to connect Facebook Messenger to our internal Chat system in our 3CX PBX Phone System so that we can seamlessly collaborate with our customers via Facebook Messenger without our employees being logged into a Facebook page sitting and waiting to respond to message requests via messenger. Each... Source: almost 3 years ago
  • 3CX Instance Not Working
    The instruction from 3cx.com is "When the Debian installer finishes, the machine is rebooted and the 3CX installation starts automatically.". Source: over 3 years ago
  • Stuck integrating an ATA with SBC on a wee-little home network
    Disclaimer: I'm out of my element here. I've watched a few youtube videos, and followed several guides on 3cx.com to get me where I am today. Source: about 4 years ago

CloudTalk mentions (0)

We have not tracked any mentions of CloudTalk yet. Tracking of CloudTalk recommendations started around Mar 2021.

What are some alternatives?

When comparing 3CX and CloudTalk, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

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