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CDK Global

CDK is a leading provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries.

CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between.

Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform.

The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively:

• Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers.

• Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers.

• Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI.

• Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows.

• Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering.

• Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance.

In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under 2 mins. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals.

With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology.

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CDK Global Reviews and Details

This page is designed to help you find out whether CDK Global is good and if it is the right choice for you.

#Auto Dealer Software #Dealer Management #Automobile Dealership Management #Auto Dealer Management #Car Dealer #Automotive #Cars

Features & Specs

CDK Dealership Xperience Platform

The CDK Dealership Xperience Platform incorporates a fully integrated series of suites to help you elevate the consumer experience while running your dealership more effectively.
CDK Foundations Suite

At the core of the CDK Dealership Xperience platform is this complete solution set designed to strengthen every part of your dealership from the front to the back.
CDK Fundamentals Suite

Tailored to suit the needs of one-to-two-site franchise dealers and independent auto dealers, the CDK Fundamentals Suite is a proven and scalable core business system empowering dealerships to reach their full potential.
CDK Modern Retail Suite

Consumers expect all transactions to be more convenient. Surpass their expectations with this advanced suite for the CDK Dealership Xperience platform.
CDK Vehicle Inventory Suite

Increase profitability with real-time, AI-enhanced inventory. Streamline your processes and make more informed decisions.
CDK Fixed Operations Suite

Utilize the most comprehensive solution in the industry to build loyalty and maximize Service and Parts revenue. Integrates with the CDK Dealership Xperience platform.
CDK Intelligence Suite

Fine-tune your dealership's performance with advanced analytics, AI and machine learning integrated into the CDK Dealership Xperience platform.
Customer Support

CDK Customer Care Portal provides seamless and efficient access to several support options for all CDK products, including AI-driven self-service, live agent chat, phone support and online case submissions

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Videos

Why Benzel-Busch Trusts CDK

How Does CDK’s CRM Drive McGovern Automotive Group Success?

CDK Dealership Xperience Helps Car Pros Excel

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Is CDK Global good?

CDK Global is considered good for businesses in the automotive industry that are looking for comprehensive technology solutions. Its robust suite of products and long-standing industry experience make it a reliable choice for automotive retailers seeking to optimize their operations.

Why choose CDK Global?

CDK Global is a well-established provider of integrated technology solutions to the automotive retail industry. It offers a wide range of services, including dealer management systems, digital marketing, and data analytics, which help automotive dealers streamline operations, improve customer experience, and enhance business performance.

Recommended for

Automotive dealers
Automotive service centers
Car rental companies
Businesses seeking digital transformation in the automotive sector

External links

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Public traffic stats of CDK Global

Check the traffic stats of CDK Global on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Domain Rating (DR)

Check the "Domain Rating" of CDK Global on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of CDK Global's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Domain Authority (DA)

Check the "Domain Authority" of CDK Global on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
Public opinion on Reddit

The latest comments about CDK Global on Reddit. This can help you find out how popualr the product is and what people think about it.

Summary of the public mentions of CDK Global

Public Opinion on CDK Global: A Comprehensive Overview

CDK Global, a prominent player in the automotive industry, primarily focuses on providing software solutions for automobile dealership management and eCommerce tools. Despite its significant market presence, public opinion on CDK Global presents a mixed picture, with notable areas of both strength and concern.

Market Position and Competition

CDK Global competes in a dynamic marketplace against formidable rivals such as AutoDealer Plus, Mathnary DMS, Dealertrack, Dealer.com, RevolutionParts, Dealer Inspire, and DealerOn. The competitive landscape requires constant innovation and adaptation to maintain market relevance.

Presence and Legacy

As a major provider, CDK Global operates across numerous industries worldwide, which speaks to its substantial reach and influence. Within the context of dealership management systems (DMS), CDK Global, alongside companies like Reynolds and Reynolds (R&R), commands a significant portion of the market, contributing to the company’s strong positioning within the industry. It is notable that ADP Dealer Services, now a part of CDK Global, serves a wide array of automotive sectors, including auto, truck, motorcycle, and heavy equipment dealerships. This vast service expanse underlines the robustness of CDK's offerings.

Consumer Feedback and Challenges

Public sentiment regarding CDK Global’s tools highlights several areas for improvement. While the company is recognized for its powerful software solutions that address various dealership needs, users often report dissatisfaction with certain facets. A recurring critique focuses on the customer support provided to auto dealers, which many consider subpar. This perceived lack of individualized customer care has led to frustrations among clients.

Moreover, there is substantial feedback regarding the user experience associated with CDK's platforms. Despite their functional strengths, CDK Global's systems are frequently described as outdated, contributing to user impatience and a desire for more contemporary solutions. The slow pace of modernization efforts by CDK has been a significant point of contention and remains a critical area for the company to address moving forward.

Prospects for Improvement

CDK Global has recognized the importance of enhancing its customer experience and is reportedly making efforts to modernize its offerings. However, whether these initiatives will meet the expectations of their user base and improve public perception is yet to be seen. Time will be the ultimate test of the company's ability to adapt to evolving market demands and customer preferences.

In summary, CDK Global retains a prominent position in the dealership management market with a considerable portion of the market share. However, the company faces substantial challenges related to customer support and user experience. Addressing these areas will be paramount for CDK Global to sustain its market leadership and enhance its reputation among existing and potential clients.

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