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Call Center Reporting Software

Call center reporting and metrics helps in driving real time insights and provide comprehensive reports. Get live reports like average handle time, abandoned rate, and agent performance.

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Call Center Reporting Software Alternatives

The best Call Center Reporting Software alternatives based on verified products, votes, reviews and other factors.
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  1. Five9 provides cloud-based call center software for sales, marketing and support.

  2. 8x8 Cloud Contact Center is a VoIP call center solution.

  3. Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

  4. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  5. The Genesys PureEngage platform drives customer experience success across your enterprise and digital transformation at scale, whether they're on-premises or in the cloud. Learn more at Genesys.com now.

  6. Get the DMG Consulting report reprint on cloud contact centers.

  7. With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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This article was published on | Author: | Publisher: SaaSHub
Categories: Communication, Enterprise Communication, Work Management