Call Center Human Quality Assurance Alternatives

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work.

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Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Conversation review tool for support teams

Speech Analytics

CallSource is a call tracking system for sales and marketing teams.

VCC Live is a cloud-based call center software.

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Miuros is a dynamic platform that delivers advanced artificial intelligence (AI) to get accurate customer service data for better call center management.

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