AI-powered quality monitoring platform that analyzes 100% of customer interactions, instead of manual sampling. Automatically transcribes conversations, scores agents against custom scorecards, flags compliance risks, and delivers real-time coaching.
A startup from Caxias do Sul, Brazil.
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BRIGGS is an AI quality assurance platform for contact centers. It analyzes 100% of customer interactions — voice calls, chats, and video meetings — instead of the 2-5% manual sampling most teams rely on. The platform transcribes conversations natively in Portuguese, scores agents against customizable scorecards, flags compliance risks (LGPD, ANS, PROCON), and delivers real-time coaching during live calls.
Built for call centers, healthcare, financial services, and B2B sales teams, BRIGGS automates feedback, training, and CRM data entry, giving supervisors full visibility without the coverage gaps of traditional QA.
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