How to start conversations with users

1

Hive Index

‍Fed, maker of Gummy Search and The Hive Index suggested giving users different ways to share feedback. If you email a customer asking for feedback, make replying over email easy by including all the information needed to answer. But also include an option to book a call if they're happy to go into more detail. Fed said, "This is super clutch because some folks might be willing to take the time, while some just want to reply to the email and be done with it.".

#Aggregator #Community #Search Engine 63 social mentions

2

Tella

‍Whether you're contacting users over email, DM, a thread — wherever — you're bound by the limits of written communication. Written questions and answers can be misinterpreted, and descriptions can be long and vague. By including a video with your message you can be more clear and users can watch something more interesting than a plain old email. Tools like Tella and Loom make it easy to record your screen and camera and walk through new ideas you want feedback on.

#Web App #Screen Recording #Video Maker 2 social mentions

3

Slip.so

In just over a year Kenneth Cassel, founder of Slip built a following of thousands across his personal and company account. For people trying to grow a community on Twitter Kenneth shared the following advice.

#Online Courses #Programming #Online Courses Platform 4 social mentions

4

PhotoRoom

Matthieu Rouif, cofounder of Photoroom got feedback on his mobile app by paying for people's McDonalds. He and cofounder Eliot visited restaurants in Paris and asked queueing patrons to use the app for a few minutes. In return Matthieu and Eliot paid for the participant's meal. Then the guys went home, fixed the issues, and repeated the tests the next day.

#Background Removal Tool #Photo Editing #AI 4 social mentions

5

Loom

‍Whether you're contacting users over email, DM, a thread — wherever — you're bound by the limits of written communication. Written questions and answers can be misinterpreted, and descriptions can be long and vague. By including a video with your message you can be more clear and users can watch something more interesting than a plain old email. Tools like Tella and Loom make it easy to record your screen and camera and walk through new ideas you want feedback on.

#Screen Recording #Video Maker #Video Annotation 18 social mentions

6

June

Calendar links are convenient for arranging customer conversations. Enzo from June took this a step further and made booking a call with him more interesting by using a fun custom domain for his calendar. Here's one I made inspired by Enzo's: grant.chat.

#Web App #User Experience #Analytics 8 social mentions

7

Jitter

Sébastien Robaszkiewicz, co-founder of Jitter told me that a user's activity was a better determinant for getting feedback than whether they were a paying user: power users were more than happy to help improve the product.

#Web App #Design Tools #Productivity 16 social mentions

8

GummySearch

‍Fed, maker of Gummy Search and The Hive Index suggested giving users different ways to share feedback. If you email a customer asking for feedback, make replying over email easy by including all the information needed to answer. But also include an option to book a call if they're happy to go into more detail. Fed said, "This is super clutch because some folks might be willing to take the time, while some just want to reply to the email and be done with it.".

#Digital Marketing #Online Community #SaaS 79 social mentions