AWS NLP Newsletter - June 2022

1

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Starting today, you can give Amazon Lex additional information about how to process speech input by creating a custom vocabulary. A custom vocabulary is a list of domain-specific terms or unique words (e.g., brand names, product names) that are more difficult to recognize. You create the list and add it to the bot definition, so Amazon Lex can use these words when determining the user’s intent or collecting information in a conversation.

#Chatbots #Chatbot Platforms & Tools #CRM 13 social mentions

2

Amazon Comprehend

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships like people, places, sentiments, and topics in unstructured text. You can use Amazon Comprehend ML capabilities to detect and redact personally identifiable information (PII) in customer emails, support tickets, product reviews, social media, and more. Now, Amazon Comprehend PII supports 14 new entity types, with localized support for entities within the United States, Canada, United Kingdom, and India. Customers can now detect and redact 36 entities to protect sensitive data.

#Spreadsheets #NLP And Text Analytics #Natural Language Processing 19 social mentions