18 Cores Tracker
A help desk, a simple CRM, project management, and a bug tracker in one place, with familiar lists and forms your team can use in minutes. Free for up to 3 people.
A startup from Huntertown, the United States.
A help desk, a simple CRM, project management, and a bug tracker in one place, with familiar lists and forms your team can use in minutes. Free for up to 3 people.
A startup from Huntertown, the United States.
This page is designed to help you find out whether 18 Cores Tracker is good and if it is the right choice for you.
18 Cores Tracker is a help desk, simple CRM, project manager, and bug tracker for small teams, in one place. Pick a template — Customer support, Sales, Projects, Bug tracking, or Custom — and the workspace starts with the steps, categories, and words that kind of work uses. Rename anything later; an admin can call records Orders, Candidates, or Work orders.
Each person starts the day on a dashboard of what is theirs: what is due, what is overdue, and what is high priority. Every record keeps its owner, due date, files, comments, and full history. Contacts link to the work: log a call, email, or meeting once, on the person, and it shows on every record they are part of; give them a follow-up date and it lands on the right dashboard that day. Reports compare this week, month, quarter, or year with the period before.
On Starter and Pro, connect an AI app that supports MCP, such as Claude Code or Codex, and ask it what is late, who has gone quiet, or to log a call, with your permissions.
Free for up to 3 people, no credit card.
Listed in
Templates
help desk, CRM, projects, bug tracking, custom
Customization
Your own record names, steps, and categories
AI Assistant
AI app connection via MCP (Starter and Pro)
Web-Based Accessibility
Works in any browser, on computer and phone
Reports
Reports comparing this period with the last
Attachments
File and video attachments
Contacts
Contacts with a call, email, and meeting log
One tool for the work a small team actually does. Support tickets, sales follow-ups, projects, and bug reports each get their own workspace from a ready template, and you can rename steps, categories, and even what records are called to match how you work.
Contacts are shared across all of it: log a call or email once, on the person, and it shows on every ticket or deal they are part of. Each person starts the day on a dashboard of what is theirs, due, and overdue.
It uses familiar lists and forms, so a team is working in minutes. Paid plans also connect to AI apps such as Claude Code or Codex. Free for up to 3 people, no credit card.
Choose Tracker if your team handles more than one kind of work and wants it in one place: customer support, sales follow-ups, projects, and bug reports, each in its own workspace, sharing one list of contacts. You pay for one tool, and everyone learns one tool.
It is quick to start. Pick a template, and the steps and categories are already set up; the lists and forms are familiar, so most teams are working the same day. You can try it with sample data before signing up, at tracker.18cores.com/try.
Pricing is simple: free for up to 3 people, $8 per user per month for up to 10, and $7 per user on Pro. No credit card for the free plan or the 14-day trial, and no add-on charges for extra storage or workspaces.
Node.js, Express, PostgreSQL, Drizzle ORM, and server-rendered pages (EJS), with plain JavaScript in the browser. AI apps connect through the Model Context Protocol (MCP), and billing runs on Stripe.
Small teams, from a few people up to a few dozen, that don't have someone to run a complicated system: small businesses, agencies, customer support teams, small sales teams, and software teams tracking bugs. They are usually juggling more than one kind of work, such as answering customers and managing projects, and want one simple place for it instead of a spreadsheet, a shared inbox, or several separate tools. It also suits teams that want to try something free first: the free plan covers 3 people.
18 Cores builds practical software for organizing work. Tracker is our first product, launched in October 2026. We built it around one idea: a small team's customer support, sales follow-ups, projects, and bug reports belong in one place, sharing the same contacts, instead of spread across inboxes, spreadsheets, and separate tools. Each kind of work starts from a ready template, and everything can be renamed to fit how a team already works.
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Check the traffic stats of 18 Cores Tracker on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
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