Software Alternatives & Reviews

osTicket Reviews

osTicket is a widely-used open source support ticket system.

Social recommendations and mentions

We have tracked the following product recommendations or mentions on Reddit and HackerNews. They can help you see what people think about osTicket and what they use it for.
  • Selfhosted help ticket system with Oauth2 or LDAP
    OSTicket does - not sure if the plug-in is default or you have to add it in - lot more complex than Hesk to use though (both agent and user view). - Source: Reddit / 7 days ago
  • Selfhosted help ticket system with Oauth2 or LDAP
    Look at osTicket. It can use ldap and oidc for authentication and is very customizable. - Source: Reddit / 7 days ago
  • IT maintenance historian SW
    We self-host a ticketing system using OSTicket and it's free to do that! - Source: Reddit / about 1 month ago
  • Whats your favorite ticketing system?
    Https:// works great. Simple and effective. Either onpremise or cloud based. Open source. Free when self hosted. Website for customers to track and add their own tickets. (No teams integration). - Source: Reddit / 3 months ago
  • Ticket system for users to set the priority level on their ticket
    You can check - free. - Source: Reddit / 4 months ago
  • Selfhosted support ticket system
    Used osTicket before, had plenty of features, bit of work to set it up and then worked great. - Source: Reddit / 6 months ago
  • How Can I Politely Explain To A User I Don't Really Care About There Wireless Mouse No Longer Working Issue, Becuase I'm Busy Trying To Stop The Company Imploding For The 100th Time?
    We pay for but you can run the open source version from if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. - Source: Reddit / 6 months ago
  • Ask HN: Best (minimal) customer support software?
    Any self-hosted ticket system sound good. Email can be a source for ticket creation however tickets are processed via a web interface. is one such software. - Source: Hacker News / 8 months ago
  • Looking for a Tool to help Teachers contact our Support via mail
    Maybe check that ; - Source: Reddit / 8 months ago
  • Shared inbox for accountability?
    We used an open source ticketing system to track the gaps in the delivery : - Source: Reddit / 9 months ago
  • Simple home issue tracker
    I like OSTicket. It's great and simple...meant to be helpdesk software but it has basic ticket and knowledgebase features, web login, and runs off MySQL. Will even use LDAP auth if you have it. - Source: Reddit / 10 months ago
  • Full featured and Open Source and Free Ticketing System in 2022
    Really. There website doesn't say anything about stopping development.. Weird... - Source: Reddit / 10 months ago
  • good ticketing system for a small company
    Osticket - Runs on php. Simple to install. - Source: Reddit / 10 months ago
  • A K12sysadmin’s Musings and Recap of the Past Few Years
    Now more than ever, we should be considering using Free and Open Source technologies before rushing out and buying products and services. Automation tools like Ansible, or software management tools like Munki are high quality and free. Even traditional needs like storage and firewalling can be augmented with high quality open source products like PFSense or TrueNAS. Hell, Packet Fence can even give you an... - Source: Reddit / 10 months ago
  • Options to replace self hosted Jira
    Https:// seems to be the closest thing I can find for ticketing and support management but doesnt even come close to the mark on alot of the other features we currently rely on. - Source: Reddit / 11 months ago
  • Internal-Support Ticket System
    +1 for osTicket, the greatest free and open-source ticketing system on the planet. - Source: Reddit / about 1 year ago
  • From MSP to IT Manager/SysAdmin/NetAdmin
    For ticketing, we use osTicket ( Just spin up a Linux VM with LAMP Stack and Postfix for sending emails and you're all set. - Source: Reddit / about 1 year ago
  • Computer Repair Shop Software
    This one is free and has lots of features, I have set it up for our gig at work but we never started using it: - Source: Reddit / about 1 year ago
  • Anyone using
    If youre going for something like that you might as well spin up one of these, - Source: Reddit / about 1 year ago
  • Case management system emails
    OsTicket has some documentation about incoming email processing. You can also check the source to see how it is implemented. - Source: Reddit / about 1 year ago
  • Suggestions for a basic enterprise ticketing system. Firm is getting to that point where priorities and tracking is needed to keep track/sort requests coming in.
    My concern was cost - so I used OSticket : in my organization. - Source: Reddit / over 1 year ago

External sources with reviews and comparisons of osTicket

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing language packs and add-ons to employ extra...

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