Top 12 Open-Source Alternatives to NICE inContact

Product categories

CRM Call Center Software Cloud Contact Center Communication Customer Engagement Customer Support Enterprise Communication Group Chat & Notifications Help Desk Live Chat Messaging Phone System

Summary

The top open-source alternatives to NICE inContact are CloudTalk, RingCentral, and Amazon Connect. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

CloudTalk Landing Page
1

CloudTalk

Work locally, grow globally
Pricing:
- Open Source
- Paid
- Free Trial
- $25.0 / Monthly
#Communication #Enterprise Communication #Call Center Software
RingCentral Landing Page
2

RingCentral

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
Pricing:
- Open Source
- Freemium
- Free Trial
- $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)
#Communication #VoIP #Cloud Contact Center 3 social mentions
Amazon Connect Landing Page
3

Amazon Connect

A self-service, cloud-based call center 📞
Pricing:
- Open Source
#Communication #Enterprise Communication #Cloud Business Telephony 8 social mentions
Twilio Landing Page
4

Twilio

Brings voice and messaging to your web and mobile applications.
Pricing:
- Open Source
#Communication #Cloud Communications #Customer Engagement
Bitrix24 Landing Page
5

Bitrix24

Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!
Pricing:
- Open Source
- Freemium
- Free Trial
- $69.0 / Monthly (6 users / 50 GB / CRM+)
#Project Management #Task Management #Communication
Asterisk Landing Page
6

Asterisk

An open source telephony switching and private branch exchange service for Linux.
Pricing:
- Open Source
#Communication #VoIP #Enterprise Communication 4 social mentions
Drift Landing Page
7

Drift

A messaging app that helps you grow your business.
Pricing:
- Open Source
#Customer Support #Help Desk #CRM 1 social mentions
Kaldi Landing Page
8

Kaldi

Kaldi is a toolkit for speech recognition written in C++ and licensed under the Apache License v2.0.
Pricing:
- Open Source
#Speech Recognition And Processing #Knowledge Sharing #Speech Recognition 12 social mentions
WebRTC Landing Page
9

WebRTC

WebRTC is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs. The WebRTC components have been optimized to best serve this purpose.
Pricing:
- Open Source
#Video Conferencing #Group Chat & Notifications #Communication 45 social mentions
ChatWoot Landing Page
10

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Customer Support #Live Chat #Support 5 social mentions
Kommunicate Landing Page
11

Kommunicate

Customer support automation platform with live chat and chatbots
Pricing:
- Open Source
- Paid
- Free Trial
- $40.0 / Monthly (2 teammates)
#Live Chat #Customer Support #Chatbots 1 social mentions
Mumble Landing Page
12

Mumble

Mumble is an open source, low-latency, high quality voice chat software primarily intended for use...
Pricing:
- Open Source
#Communication #Group Chat & Notifications #Chat 2 social mentions