The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.
As soon as we started using ngDesk, our clients' experience for both opening and tracking incidents improved a lot. Having several possible attention channels such as the possibility of prioritizing incidents according to the criticality of the problem, also improved our SLAs. The interface is very intuitive, both for clients when they want to open an incident, and for the engineers who work on them.
I love the ngDesk interface is clean and user friendly. During peak business times, ticket queues never look scary, as ngDesk makes everything look easy by presenting an organized and neat layout.
Nothing works as it should. Every week or day we have a new problem. Also the support is very bad. Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. Don't use it. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It is an easy application to understand. It has great potential but many flaws.
The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.
Do not cheat users. They cannot offer a product that is not yet ready for use. It brought us more problems than solutions.
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