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ZServiceDesk VS ManageEngine ServiceDesk Plus

Compare ZServiceDesk VS ManageEngine ServiceDesk Plus and see what are their differences

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ZServiceDesk logo ZServiceDesk

ZServiceDesk is fastest growing enterprise IT Services management, IT & Non-IT Asset Management & Most affordable IT-GRC platform. Our key products are ITSM, ITAM, IT_GRC , IT Support BOT, Self-healing etc.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • ZServiceDesk Dashboard
    Dashboard //
    2023-12-29
  • ZServiceDesk Incident Management
    Incident Management //
    2023-12-29
  • ZServiceDesk Asset Management
    Asset Management //
    2023-12-29

ZServiceDesk is a Software Product company in the domain of IT Infrastructure related software products. Our key products are IT Services Management (ITSM), IT & Non-IT Asset Management (ITAM), IT Governance Risk & Compliances (IT_GRC), Infrastructure Monitoring, IT Support BOT, AI & ML-based Automation, Self-healing etc. ZServiceDesk products are truly designed for larger organizations and deliver higher scalability, agility and the most comprehensive workflows than any other such products available in the industry. ZServiceDesk also provides additional development services to meet the business process-specific complex requirements of large organizations.

Detailed feature includes Incident & Request Management, Problem & Change Management, SLA Management, Asset Lifecycle Management, HW/Discovery, Automation Scripting, Endpoint Management, Patch Management, Preventive Maintenance, Consumable Management, Software License Management, Chatbot, IT Risk & Controls Management, Audit Management, Compliance Management, Third-Party Risk Management etc.

  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

ZServiceDesk

Website
zservicedesk.com
Pricing URL
-
$ Details
$300.0 / Annually
Platforms
-
Release Date
2020 September
Edit details

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-
Edit details

ZServiceDesk features and specs

  • Incident/Request Management: yes
  • Problem & Change Management: yes
  • SLA Management: yes
  • Task Managemenet: yes
  • Knowledgebase: yes
  • Document Repository: yes
  • Asset Lifecycle Management: yes
  • Consumable Management: yes
  • Preventive Management: yes
  • Gate Pass Management: yes
  • Suppliers & PO Management: yes
  • Vendor Management: yes
  • HW/SW Discovery : yes
  • Software License Management: yes
  • Patch Management: yes
  • IT Automation: Yes
  • Dashboard & Reports: Yes

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ZServiceDesk videos

No ZServiceDesk videos yet. You could help us improve this page by suggesting one.

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ManageEngine ServiceDesk Plus videos

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ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to ZServiceDesk and ManageEngine ServiceDesk Plus)

ZServiceDesk

ManageEngine ServiceDesk Plus

IT Management
8 8%
IT Management
92% 92
Help Desk
0 0%
Help Desk
100% 100
ITSM
100 100%
ITSM
0% 0
Service Desk
6 6%
Service Desk
94% 94

Questions and Answers

As answered by people managing ZServiceDesk and ManageEngine ServiceDesk Plus.

How would you describe your primary audience?

ZServiceDesk's answer

Large Corporate Companies.

Which are the primary technologies used for building your product?

ZServiceDesk's answer

ASP.net and Python

What makes your product unique?

ZServiceDesk's answer

  • Feature Rich
  • Additional Developments

Why should a person choose your product over its competitors?

ZServiceDesk's answer

  • Feature Rich
  • Additional Developments
  • Easy to use

User comments

Share your experience with using ZServiceDesk and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ZServiceDesk and ManageEngine ServiceDesk Plus

ZServiceDesk Reviews

We have no reviews of ZServiceDesk yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing ZServiceDesk and ManageEngine ServiceDesk Plus, you can also consider the following products

SapphireIMS - IT Asset Management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Motadata - Unified Network Monitoring Tool, Application Monitoring, Log Management, Asset Management, Service desk, Help desk & IT Service Management. Get free trial.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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