Zotero VS Zendesk

Zotero

Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

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Landing page //
2021-09-24

Landing page //
2024-05-06

Zotero vs Mendeley: which one is best?

Zendesk videos

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Zendesk Overview Demo

Category Popularity

0-100% (relative to Zotero and Zendesk)

Zendesk

Research Tools

100 100%

Research Tools

0% 0

Customer Support

0 0%

Customer Support

100% 100

Information Organization

100 100%

Information Organization

0% 0

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Zotero and Zendesk. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zotero and Zendesk

Zotero Reviews

Top 5 Free Reference Management Software for Research

Zotero is the only software that automatically senses research on the web. Need an article from JSTOR or a preprint from arXiv.org? A news story from the New York Times or a book from a library? Zotero has you covered, everywhere.

Source: www.ilovephd.com

10 Best Reference Management Software for Research

Zotero is a reference management software that can be used by students and researchers of all levels. It’s a great way to keep track of your sources, as well as easily create citations and bibliographies. Here are some of the ways Zotero can be especially helpful for Ph.D. students:

Source: www.scijournal.org

Citation Management Tools - Alternatives to EndNote

Mendeley is a free Web-based tool similar to Zotero, but it sets itself apart with a robust PDF annotating tool. Because Mendeley doesn't work within Google Docs, you would have to create a bibliography and copy it over to the document. Thus, Mendeley might be a great fit for those who use citation managers for personal projects but not for those participating in a lot of...

Source: mclibrary.duke.edu

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

The 19 Best Call Center Software (& Features You Need) in 2022

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

Source: blog.hubspot.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

Source: www.tidio.com

Top 21 Salesforce’s Competitors and Alternatives

Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zotero should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zotero mentions (17)

Newbie help setting up Zotero using existing materials
If the second, then you need to create a zotero group library. This can only be done at zotero.org but syncs with your client. Source: 11 months ago
Problems with syncing
When I check the API settings on zotero.org, I only see my desktop actually connecting,. Source: 11 months ago
Emacs, a maximalist approach to social media addiction
An approach of digital maximalism should also let you organise incoming and outgoing information (on software that you run and control). This is what [Emacs](https://emacs.org) is doing. If you're missing _e.g._ the adrenaline of social media, Emacs can help for that by letting you insert academic references into lengthy, inflammatory, but informed, nuanced, and articulated Org-mode documents. It's actually much... Source: 12 months ago
Best resources for chiropractic research?
If you’re interested in actually downloading, reading, and collecting research papers, I highly recommend Zotero. Source: about 1 year ago
Zotero on Chromebook
Has anyone managed to make Zotero work on their Chromebook? I have a Lenovo Chromebook and I've not been able to make it work. I can't access any of the PDF attachments on zotero.org or install the programme. I would appreciate any suggestions you may have. Source: over 1 year ago

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago

What are some alternatives?

When comparing Zotero and Zendesk, you can also consider the following products

Mendeley - Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JabRef - Graphical Java application for managing bibtex (. bib) databases.‎JabRef · ‎JabRef Help · ‎JabRef | Blog · ‎OpenOffice/LibreOffice .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Qiqqa - Qiqqa is a free research and reference management software. It can be used in many organizational projects from the academic to the personal to the business endeavor. Read more about Qiqqa.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!