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Zotero VS Vision Helpdesk

Compare Zotero VS Vision Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
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Zotero logo Zotero

Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Zotero Landing page
    Landing page //
    2021-09-24
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Zotero

Website
zotero.org
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Zotero features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Zotero videos

+ Add

Zotero vs Mendeley: which one is best?

More videos:

  • Review - Using Zotero for academic writing

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Zotero and Vision Helpdesk)

Zotero

Vision Helpdesk

Research Tools
100 100%
Research Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Information Organization
100 100%
Information Organization
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Zotero and Vision Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zotero and Vision Helpdesk

Zotero Reviews

Top 5 Free Reference Management Software for Research
Zotero is the only software that automatically senses research on the web. Need an article from JSTOR or a preprint from arXiv.org? A news story from the New York Times or a book from a library? Zotero has you covered, everywhere.
Source: www.ilovephd.com
10 Best Reference Management Software for Research
Zotero is a reference management software that can be used by students and researchers of all levels. It’s a great way to keep track of your sources, as well as easily create citations and bibliographies. Here are some of the ways Zotero can be especially helpful for Ph.D. students:
Source: www.scijournal.org
Citation Management Tools - Alternatives to EndNote
Mendeley is a free Web-based tool similar to Zotero, but it sets itself apart with a robust PDF annotating tool. Because Mendeley doesn't work within Google Docs, you would have to create a bibliography and copy it over to the document. Thus, Mendeley might be a great fit for those who use citation managers for personal projects but not for those participating in a lot of...
Source: mclibrary.duke.edu

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Zotero seems to be a lot more popular than Vision Helpdesk. While we know about 17 links to Zotero, we've tracked only 1 mention of Vision Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zotero mentions (17)

  • Newbie help setting up Zotero using existing materials
    If the second, then you need to create a zotero group library. This can only be done at zotero.org but syncs with your client. Source: 11 months ago
  • Problems with syncing
    When I check the API settings on zotero.org, I only see my desktop actually connecting,. Source: 11 months ago
  • Emacs, a maximalist approach to social media addiction
    An approach of digital maximalism should also let you organise incoming and outgoing information (on software that you run and control). This is what [Emacs](https://emacs.org) is doing. If you're missing _e.g._ the adrenaline of social media, Emacs can help for that by letting you insert academic references into lengthy, inflammatory, but informed, nuanced, and articulated Org-mode documents. It's actually much... Source: about 1 year ago
  • Best resources for chiropractic research?
    If you’re interested in actually downloading, reading, and collecting research papers, I highly recommend Zotero. Source: about 1 year ago
  • Zotero on Chromebook
    Has anyone managed to make Zotero work on their Chromebook? I have a Lenovo Chromebook and I've not been able to make it work. I can't access any of the PDF attachments on zotero.org or install the programme. I would appreciate any suggestions you may have. Source: over 1 year ago
View more

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

What are some alternatives?

When comparing Zotero and Vision Helpdesk, you can also consider the following products

Mendeley - Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

JabRef - Graphical Java application for managing bibtex (. bib) databases.‎JabRef · ‎JabRef Help · ‎JabRef | Blog · ‎OpenOffice/LibreOffice .

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Qiqqa - Qiqqa is a free research and reference management software. It can be used in many organizational projects from the academic to the personal to the business endeavor. Read more about Qiqqa.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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