Software Alternatives, Accelerators & Startups

Zoho One VS Intercom

Compare Zoho One VS Intercom and see what are their differences

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Zoho One logo Zoho One

Zoho is an all-in-one online office suite.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Zoho One Landing page
    Landing page //
    2025-04-16
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Zoho One features and specs

  • Integrated Suite
    Zoho One offers a comprehensive suite of over 45 integrated applications, which allows businesses to manage various functions like CRM, marketing, finance, HR, and more from a single platform.
  • Cost-Effective
    For the range of features it offers, Zoho One is relatively affordable compared to purchasing multiple standalone applications. It provides good value for businesses looking for an all-in-one solution.
  • Flexible Pricing
    Zoho One provides flexible pricing structures including per user per month options, which can be advantageous for small to mid-sized businesses looking for scalable solutions.
  • Ease of Use
    The platform is designed to be user-friendly with a clean, intuitive interface, making it easier for users to navigate and manage different business processes.
  • Customization
    Zoho One allows for significant customization according to business needs, including custom workflows, dashboards, and modules, providing businesses with tailored solutions.
  • Security
    Zoho One includes robust security features, such as two-factor authentication, role-based access controls, and data encryption, ensuring that company data is secure.
  • 24/7 Customer Support
    Zoho offers around-the-clock customer support through various channels including chat, email, and phone, ensuring that users can get timely help whenever they need it.

Possible disadvantages of Zoho One

  • Learning Curve
    Despite its user-friendly design, the extensive suite of applications can be overwhelming for new users, requiring a considerable amount of time to learn and integrate fully.
  • Integration Issues
    Some users have reported occasional integration issues between Zoho applications and third-party software, which can disrupt business workflows.
  • Performance
    Certain applications within the suite may experience slow performance, especially when handling large volumes of data or complex queries, which can impact productivity.
  • Limited Advanced Features
    While Zoho One offers a wide range of basic and intermediary features, some advanced functionalities available in specialized standalone software may be lacking.
  • Customer Support Quality
    Although customer support is available 24/7, the quality and responsiveness can be inconsistent, with some users noting that resolutions can take time.
  • Mobile App Limitations
    While Zoho offers mobile apps for various functionalities, these apps sometimes lack features available on the desktop versions, which can limit productivity on the go.
  • Data Migration
    Migrating existing data to Zoho One from other platforms can be complex and time-consuming, often requiring technical assistance to avoid data loss or errors.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Zoho One

Overall verdict

  • Yes, Zoho One is considered a good solution for businesses looking for an all-in-one integrated software suite. It provides a wide range of tools and features that cater to different business needs while remaining affordable compared to similar offerings.

Why this product is good

  • Zoho One is a comprehensive suite of business applications designed to streamline operations across various departments such as sales, marketing, customer support, finance, and HR. It offers over 45 integrated applications, which makes it a cost-effective and efficient solution for businesses looking to consolidate their software needs. Its scalability, extensive customization options, and robust integration capabilities are some of the reasons it is favored by many users.

Recommended for

    Zoho One is best suited for small to medium-sized businesses that require a flexible and customizable software solution to manage various enterprise functions. It's ideal for organizations seeking to improve efficiency, reduce software costs, and enjoy seamless integration between various business applications.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Zoho One videos

ZOHO ONE Products In Your Day To Day Business Operations - Zoho One Review

More videos:

  • Review - What is Zoho One? Why Should I Care?
  • Review - Zoho One - Application Overview

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Zoho One and Intercom)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Business Management
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho One and Intercom

Zoho One Reviews

21 Best Lead Generation Software for 2024
Zoho One offers an all-in-one marketing and sales automation platform to manage sales, marketing, and customer engagement efforts.
Source: www.sender.net

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho One mentions (0)

We have not tracked any mentions of Zoho One yet. Tracking of Zoho One recommendations started around Mar 2021.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing Zoho One and Intercom, you can also consider the following products

dapulse - Lead by showing your team the Big Picture. Get everyone working together on what's important.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kestrelpro.ai - Kestrelpro is a Top Business Management tool integrated system that brings all your departments to one interface. It has different segments for top management, sales, finance, project management, HR and Admin

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nintex - Cloud-based digital workflow management automation platform

Drift - A messaging app that helps you grow your business.