Software Alternatives, Accelerators & Startups

Zoho Commerce VS Birdeye

Compare Zoho Commerce VS Birdeye and see what are their differences

Zoho Commerce logo Zoho Commerce

Build your own online store with Zoho Commerce. Just figure out what to sell and use our online store builder to go live instantly. Start for free!

Birdeye logo Birdeye

#1 most trusted reputation and customer experience platform for local business
  • Zoho Commerce Landing page
    Landing page //
    2023-07-27

Zoho Commerce is an all-in-one ecommerce platform that help entrepreneurs and businesses to build an ecommerce store and start selling online.

Trusted by 1500+ ecommerce businesses in over 40 countries, Zoho Commerce is a powerful ecommerce software that allows online sellers to list their products, accept orders, track inventory, process payments, manage shipping, and market their brand all from one place, without needing any coding knowledge.

Ecommerce business owners can build a professionally-designed online storefront using the intuitive drag-and-drop website builder, import products and images, add metadata, optimize product SEO for better search engine visibility, and maintain a blog. You can also can create landing pages to run promotional campaigns with specific products. Zoho Commerce also comes with built-in abandoned cart recovery functionality to automatically send emails and notifications to customers who have added products to their cart but have not checked out. The coupon feature allows ecommerce businesses to give discounts to customers, thus improving customer loyalty. In addition, customers can use personalized profiles to view current order status, track order history, write product reviews, and make cancellations or returns.

With Zoho's ecommerce platform, you get all the tools to build, manage, and market your ecommerce store effortlessly.

  • Birdeye Landing page
    Landing page //
    2021-03-08

Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Zoho Commerce

Website
zoho.com
$ Details
paid Free Trial $22.0 / Monthly
Platforms
Zoho
Release Date
2019 January

Birdeye

$ Details
paid Free Trial $299.0 / Monthly
Platforms
Browser iOS Windows Android
Release Date
2012 February

Zoho Commerce features and specs

  • Responsive Website Builder: Yes
  • Free Hosting with SSL: Yes
  • Customer & Sales Reports: Yes
  • Payments & Shipping Integrations: Yes
  • Basic Coupons: Yes
  • Newsletter Subscriptions: Yes
  • In-built Email Templates: Yes
  • Facebook Pixel & Google Shopping Integration : Yes
  • Smart Recommendations: Yes
  • Blogs: Yes
  • Abandoned Cart Emails: Yes
  • Schedule blog posts: Yes
  • Social network auto-publish: Yes
  • Product Reviews and Ratings: Yes
  • Advanced Traffic & Fraud Analytics : Yes
  • Live Shipping Rates: Yes
  • Advanced Coupons : Yes
  • Custom Product Fields : Yes
  • Composite Items: Yes
  • Price Lists: Yes
  • Serial Batch Tracking: Yes
  • Mega Menu: Yes
  • Filters: Yes

Birdeye features and specs

  • Online Payments : Yes
  • Text Messaging: Yes
  • Review Management : Yes
  • Surveys: Yes
  • Reporting: Yes
  • Google Seller Ratings: Yes
  • Listings Management: Yes
  • Appointments : yes
  • Social: yes

Zoho Commerce videos

Build and Publish your eCommerce website - Zoho Commerce

More videos:

  • Review - Store Management, Store and Site Settings on Zoho Commerce
  • Review - Shipping, Payments and Taxes on Zoho Commerce
  • Demo - About Zoho Commerce- Build and grow your dream ecommerce business
  • Review - Zoho Commerce | How Nature Foody to Your Skin grew their e-commerce revenue by 5x with Zoho Commerce

Birdeye videos

What is Birdeye?

More videos:

  • Review - Birdeye Review Julie
  • Demo - Meet Birdeye

Category Popularity

0-100% (relative to Zoho Commerce and Birdeye)
eCommerce
100 100%
0% 0
Reputation Management
0 0%
100% 100
eCommerce Platform
100 100%
0% 0
Online Reviews
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Commerce and Birdeye

Zoho Commerce Reviews

Zoho vs QPe: A Comparison of E-commerce Platforms for Small Businesses
In summary, the comparison between Zoho Commerce and QPe indicates that while Zoho Commerce offers a range of features and customization options, it has several limitations such as limited design options, payment options, marketing tools, and third-party integrations.
Source: www.goqpe.com

Birdeye Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.
Source: www.tidio.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. It’s easy to integrate into major CMS, CRM, and...
Compare 31 of the Best Online Reputation Management Software Services
BirdEye is an all-in-one platform. It drives your customers to become your marketing engine. With BirdEye, collecting new reviews from your customers is a breeze.

Social recommendations and mentions

Based on our record, Birdeye seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Commerce mentions (0)

We have not tracked any mentions of Zoho Commerce yet. Tracking of Zoho Commerce recommendations started around Mar 2021.

Birdeye mentions (6)

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 11 months ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: about 1 year ago
  • Need a good CRM, help!
    I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
  • What is the best CRM for B2B wholesalers?
    I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
  • How can I expand my network at a young age?
    It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
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What are some alternatives?

When comparing Zoho Commerce and Birdeye, you can also consider the following products

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Jumpseller - Start Your Online Store! Grow your business.

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

OpenCart - A free shopping cart system. OpenCart is an open source PHP-based online e-commerce solution.s

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...