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Zoho Cliq VS HelpScout

Compare Zoho Cliq VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zoho Cliq logo Zoho Cliq

Team chat that's built for work

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Zoho Cliq Landing page
    Landing page //
    2023-06-25

Zoho Cliq is a team communication software that brings people, data, and actions in one place. Your team communication is simplified with organized conversations, information that's easy to find, and by connecting to the tools you love.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Zoho Cliq

Website
zoho.com
Pricing URL
Official Zoho Cliq Pricing
$ Details
freemium $0.9 / Annually (For 500+ users (/user /month billed annually))
Platforms
Web Mac OSX Linux Windows iOS Android
Release Date
2017 September
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Zoho Cliq features and specs

  • Easy to Set-up and use: Easy migration and elaborate help pages
  • Free Trial: 14-day free trial, no credit card required
  • Integrations: REST API, Zapier, Webhooks, Custom Bots and Tools
  • Analytics and Reporting: Get insights about your team's average work hours, their check-in, check-out time, and more.

HelpScout features and specs

No features have been listed yet.

Zoho Cliq videos

+ Add

Bring your team together with Zoho Cliq - Team Communication Software

More videos:

  • Review - Getting started with Zoho Cliq | Product Tour
  • Demo - Remote Work in Cliq

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zoho Cliq and HelpScout)

Zoho Cliq

HelpScout

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Video Conferencing
100 100%
Video Conferencing
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Zoho Cliq and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Cliq and HelpScout

Zoho Cliq Reviews

15 Best Instant Messaging Apps for Business
Zoho Cliq’s intuitive messaging app allows you to view multiple chats at a time and even search messages to find what you’re looking for. Voice and video calls are just a tap away. Command shortcuts and custom built bots help automate tasks.
Source: clariti.app
18 Best Discord Alternatives 2020 | Expert Reviews
Zoho Cliq is another way to make your team members feel included is by making simple gestures. If your team adds a new member, welcome and initiate conversations with your new teammate through team communication tools such as Cliq. You should use this tool as your team’s communication platform for more than just work conversations: create your dedicated channels for projects...
Source: solutionsuggest.com
Top 11+ Slack Competitors to look out for in 2020
This communication software aims at providing businesses with messaging features that go beyond the functionality limit of the conventional chat application. There has to be a solid reason why small and large companies are using Zoho Cliq as an official team communication tool. It supports multiple channels and displays all of it in one window for easy access and monitoring.
Source: www.troopmessenger.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Zoho Cliq. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Cliq mentions (1)

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Zoho Cliq and HelpScout, you can also consider the following products

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Onstream Media - Onstream Media is a video conferencing software that facilities businesses operations for different industries.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ClickMeeting - Collaborate with partners and clients using ClickMeeting professional web conferencing software. Try it now, FREE!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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