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Zimbra VS Zendesk

Compare Zimbra VS Zendesk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zimbra logo Zimbra

Zimbra is trusted by over 500 million users to increase productivity with a complete set of collaboration tools while maintaining total control over security and privacy.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Zimbra Landing page
    Landing page //
    2023-05-06

Zimbra is the trusted email and collaboration platform and productivity suite that includes contacts, calendar, tasks, chat and file sharing, plus videoconferencing, document editing, and file storage. Built on an open source core, it features a modern interface, pre-integrations with popular third-party apps like Zoom, Slack and Dropbox, and can be deployed in the cloud or in on-prem and hybrid environments. Enterprises, governments, financial institutions, service providers and remote teams around the world rely on Zimbra to support complex privacy, data sovereignty and security requirements. Today, Zimbra powers hundreds of millions of mailboxes on desktop and mobile devices in more than 140 countries, and is offered by more than 500 BSPs and 2,000 channel partners. Also available now for small and medium-sized business is Zimbra Cloud, starting at $2.95 per month for 30 GB of storage. Visit www.zimbra.com to learn more and begin a free trial.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Zimbra videos

+ Add

Modern Collaboration: Discover why Zimbra is the open source leader in Email and Collaboration

More videos:

  • Review - Zimbra #01 introduction of Open Source Email Collaboration Solution
  • Review - Zimbra Review: Why The University of Pennsylvania Likes Zimbra Email?

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Zimbra and Zendesk)

Zimbra

Zendesk

Email
100 100%
Email
0% 0
Customer Support
0 0%
Customer Support
100% 100
SMTP Server
100 100%
SMTP Server
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zimbra and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zimbra and Zendesk

Zimbra Reviews

Alternative to Zimbra - atmail versus Zimbra - email for telcos
If you’re tired of Zimbra email, talk to us instead. We have more than 20 years of global email expertise and power 170 million mailboxes worldwide. We can be trusted to keep your platform secure, stable, scalable and private. Our modern, white label, multitenant and monetisable solutions are available both on-premises and in the cloud. We also won’t make you go through a...
Source: www.atmail.com
Overview of 5 Best Microsoft Exchange Server Alternatives
If you are an enterprise-level company that is looking for a solution based on open-source technologies, then Zimbra might be what you are looking for. As per the team behind Zimbra, this collaboration platform encompasses multiple open source projects under one supported and certified open-source collaboration application tailored to satisfy the needs of enterprises.
Source: jatheon.com
15 Best iRedMail Alternatives 2021
Zimbra has a calendar feature like iRedMail with a simple web and mobile UI that lets you manage your calendars and address books. Similarly, it also supports POP, IMAP, CardDAV, and CalDAV protocols.
Source: rigorousthemes.com
Top 10 Webmail Clients in 2021
Zimbra Zimbra also works in web browsers. But it isn’t like PHP web clients as it uses the AJAX set of web technologies instead. It offers email and calendar functionality and you can view messages and conversation formats. Its approach to visual search is particularly effective in making short work of managing the largest inboxes. Zimbra is one of the open-source webmail...
Source: www.plesk.com
5 open source webmail clients for browser-based email
Zimbra is a well-maintained project that has been hosted at a number of different corporate entities through the years, and was acquired by Synacore in 2016. It features most of the things you've come to expect in a modern webmail client, from webmail to folders to contact lists to a number of pluggable extensions, and generally works very well. I have to admit that I'm most...
Source: opensource.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zimbra mentions (0)

We have not tracked any mentions of Zimbra yet. Tracking of Zimbra recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Zimbra and Zendesk, you can also consider the following products

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roundcube - Web-based IMAP email client

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

mailcow - An open source mailserver suite.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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