Software Alternatives, Accelerators & Startups

Zendo VS osTicket

Compare Zendo VS osTicket and see what are their differences

Zendo logo Zendo

Zendo allows you to sell productized, subscription and custom services. Collaborate and collect payments. Create quotes and invoices. Eliminate multiple tools and enjoy the simplicity.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Zendo Landing page
    Landing page //
    2023-05-11

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions (soon). It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase.

It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place.

Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot!

Gather your team and make your business thrive in this easy-to-use, intuitive software.

  • osTicket Landing page
    Landing page //
    2023-04-21

osTicket

Pricing URL
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$ Details
Platforms
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Release Date
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Zendo features and specs

  • Clients: Unlimited
  • Client requests: Unlimited
  • Predefined services: Unlimited
  • Order forms: Unlimited
  • Custom services: Yes
  • Productized services: Yes
  • Subscriptions: Soon
  • Public Service Catalog: Yes
  • Stripe Payments: Yes
  • Bank Transfers: Yes
  • Multi-currency Support: Yes
  • Quotes: Yes
  • Invoices: Yes
  • Quote Approvals: Yes
  • Tax Support: Yes
  • Document Custom Naming Scheme: Yes
  • White-Label: Yes
  • Workflows: Unlimited
  • Custom Fields: Unlimited
  • Impersonate: Yes
  • Messages: Unlimited
  • Attachments: Unlimited
  • Message Delivery Status: Yes
  • Custom Domain: Yes

osTicket features and specs

No features have been listed yet.

Zendo videos

Get 40% Of Your Team's Time Back!

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Zendo and osTicket)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Office & Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Zendo and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendo and osTicket

Zendo Reviews

  1. Nice design, and it's quite easy to use. Nice!

  2. It’s a simple and elegant solution for those who don’t like using thousands of tools. Zendo has just the right amount of features without being overwhelming, so it’s easy to learn and incorporate into your daily business life. It also helps with keeping your communication in order, I especially liked how easy it was to find all the attachments.

    👍 Pros:    Great user experience|Price|Ease of use|Simple yet powerful and efficient tool
  3. Alex

    Thanks to the implementation, we have significantly improved and accelerated the processes in our company, the offered solution meets our needs. I feel Zen now :D

    👍 Pros:    Easy to use|Great user experience|Affordable price|Great customer support

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Zendo. While we know about 38 links to osTicket, we've tracked only 1 mention of Zendo. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendo mentions (1)

  • Zendo, delivering services with peace of mind. - What do you think?
    We have just entered an early access stage with Zendo. Our tool is focused on helping businesses deliver services to their customer online. I personally have run a services company for years and have built Zendo on that knowledge. Source: over 2 years ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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What are some alternatives?

When comparing Zendo and osTicket, you can also consider the following products

Oak Engage - Oak Engage is a digital workplace for enterprises that need to communicate with their workforce. Connect your teams. Engage your people.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nextcloud Hub - On-premises, enterprise collaboration solution for documents, emails, calendars and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GreenOrbit - Intranet software with everything you need, built in

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.