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Zendesk VS Zenefits

Compare Zendesk VS Zenefits and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Zenefits logo Zenefits

All-In-One Online HR: Payroll | Benefits | Compliance
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Zenefits Landing page
    Landing page //
    2023-10-07

Zenefits gives you, your managers, and your employees a single place to manage all your HR — payroll, benefits, compliance, and more — all online, in one beautiful dashboard.

Seamlessly connect your company's payroll, health insurance, paid time off, and other HR systems with Zenefits in just a few seconds without having to change vendors, plans, or pricing. And if your business doesn’t have these things yet, Zenefits can give you quotes and set you up in just a couple of minutes.

See why over 2,000 companies are using Zenefits to better manage more than 50,000 employees at http://www.zenefits.com

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Zenefits videos

+ Add

Zenefits Review: Pros, Cons, and Alternatives

More videos:

  • Review - Zenefits Review
  • Tutorial - Zenefits vs. Gusto: How To Choose The Best HR Tool For Your Business

Category Popularity

0-100% (relative to Zendesk and Zenefits)

Zendesk

Zenefits

Customer Support
100 100%
Customer Support
0% 0
HR
0 0%
HR
100% 100
Help Desk
100 100%
Help Desk
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

Share your experience with using Zendesk and Zenefits. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Zenefits

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Zenefits Reviews

22 Best HR Management Software & Tools to Use in 2021
Zenefits reorganizes your company’s workflow by integrating HR, Benefits, Payroll, and Scheduling. It is a SaaS cloud-based best human resources software that helps small and mid-sized companies.
Source: allthatsaas.com
5 BambooHR Alternatives to Test Drive Before You Buy
Drawbacks: Though you can manage payroll through the Zenefits platform, you’ll still need to pay a third-party provider to service it. Additionally, you may not get all the features you need from a free system (performance management, recruiting), so you might find yourself in the buyer’s seat again after 6-18 months. However, Zenefits is a solid option for any SMB that...
Source: technologyadvice.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Zenefits. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Zenefits mentions (1)

  • apps used for a small business
    Check out the link below, zenefits.com has a good post you might want to check out. It is much inline with what others have commented here. Source: almost 2 years ago

What are some alternatives?

When comparing Zendesk and Zenefits, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ADP Workforce Now - ADP Workforce Now provides cloud-based software, expert support and predictive analytics for data-driven insights.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gusto - Gusto. Payroll, benefits and compliance in one integrated product. We're here to change how the world works, and put people first.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Paychex Flex - Paychex Flex is a tool that reduces the complexity and risk of running your own payroll while ensuring greater accuracy with-up-to-date tax rates and regulatory information.

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