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Zendesk VS Wassenger

Compare Zendesk VS Wassenger and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Wassenger logo Wassenger

WhatsApp API & Multi-user platform for Teams and Businesses
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Wassenger Landing page
    Landing page //
    2023-07-05

WhatsApp API made simple for developers and businesses. Empower your business with customer-centric communication on WhatsApp. Full-featured API in more than 10 programming languages (JavaScript, PHP, Ruby, Python, Java, Go, cURL...) Chatbot and webhook ready API. Built-in integration with multiple graphical chatbot builders. Easy to integrate with Integromat.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Wassenger videos

No Wassenger videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zendesk and Wassenger)

Zendesk

Wassenger

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Messaging
0 0%
Messaging
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Wassenger

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Wassenger Reviews

  1. Game-changer

    Wassenger has truly transformed the way we communicate through WhatsApp. It has become an indispensable tool for our customer support team. The AI-powered automatic replies have been a game-changer, allowing us to communicate with customers even when the team is not available. We have several WhatsApp numbers and multiple team members connected to Wassenger and we couldn't be happier with the product and the support they provide.

    We have tried many alternatives but with these features and these prices I can only recommend Wassenger to anyone seeking genuine and effective WhatsApp communication.

    👍 Pros:    Affordable prices|Simple but powerful|Best features|Automation and custom functions
    👎 Cons:    Only works with whatsapp
  2. my honest review

    wassenger feature is top notch. UI & UX. but biggest problem wassenger is like to disconnect from device, slow sending and receiving chat, cannot search content of chat (only user), and expensive.. wish it can be upgrade soon!

  3. Best one around

    Wassenger is still the best service on the market.

    👍 Pros:    Affordable prices|Great customer support

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Wassenger mentions (0)

We have not tracked any mentions of Wassenger yet. Tracking of Wassenger recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Wassenger, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Twilio - Brings voice and messaging to your web and mobile applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JWildfire - Modern ui, soft developed and ugraded by andreas maschke for design 2d and 3d fractal flames. Very nice app and powerful.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apophysis - Apophysis is a fractal flame editor and renderer for Microsoft Windows.

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