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Zendesk VS Veeam

Compare Zendesk VS Veeam and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Veeam logo Veeam

Veeam develops backup, disaster recovery and virtualization management software for VMware and Hyper-V virtual environments.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Veeam Landing page
    Landing page //
    2023-05-13

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Veeam videos

+ Add

Veeam Review

More videos:

  • Review - Veeam Backup & Replication - What Is Data Replication?
  • Review - Review: Veeam Agent Free backup software for Windows 10

Category Popularity

0-100% (relative to Zendesk and Veeam)

Zendesk

Veeam

Customer Support
100 100%
Customer Support
0% 0
Backup And Disaster Recovery
0 0%
Backup And Disaster Recovery
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100

User comments

Share your experience with using Zendesk and Veeam. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Veeam

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Veeam Reviews

Veeam vs Zerto: Which Is Better?
A big difference between Veeam and Zerto is that Veeam offers separate products and licenses, which can easily get confusing if you want an all-in-one solution. For example, as I explained, getting Veeam Backup Essentials doesn’t include analytics and monitoring.
Source: rigorousthemes.com
15 Best Acronis Alternatives 2022
Do you want the most flexible hybrid cloud options from AWS, Azure, and Google Cloud? Veeam has you covered! On one platform, Veeam provides hardened immutable storage, reliable cloud-native backups, continuous data protection, and much more!
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Veeam. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Veeam mentions (3)

  • Free T-Shirt (long sleeve)
    Actually, I bumped into an official veeam.com ad and pre-registered from there. Then got instructions to go shop site. I cannot find official pre-registration link, good luck... Source: over 1 year ago
  • Veeam Backup Essentials to local NAS?
    Got a better link than a forum post? Like a veeam.com link perhaps? Source: almost 2 years ago
  • Veeam Cloud Connect Partner using ReFS or XFS
    Yes, we (Managecast) fully support dedicated ReFS volumes which are particularly cost effective for clients with long-term retention requirements. If you google "Veeam long term retention" we (Managecast) are the first link you see after the veeam.com links. It's a link to a 2016 blog posting where we discuss this issue. Just pointing out we understand this issue and have for a long time. Source: over 2 years ago

What are some alternatives?

When comparing Zendesk and Veeam, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CrashPlan - CrashPlan for Small Business backup software offers the best way to back up and store business & enterprise data securely - offsite, onsite & online in the Cloud.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ManageWP - ManageWP is a service for bloggers, site owners and web based companies helping them manage multiple WordPress sites from one dashboard.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Backblaze - Backblaze's remote backup automatically backs up your data to our secure datacenter.

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