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Zendesk VS Qrvey

Compare Zendesk VS Qrvey and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Qrvey logo Qrvey

Embedded Analytics built exclusively for SaaS applications.
Visit Website
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Qrvey Landing page
    Landing page //
    2023-11-21
  • Qrvey
    Image date //
    2024-05-20
  • Qrvey
    Image date //
    2024-05-20

Qrvey is the only purpose-built solution for embedded analytics

Qrvey is the only solution for embedded analytics with a built-in data lake. Qrvey saves engineering teams time and money with a turnkey solution connecting your data warehouse to your SaaS application.

Qrvey’s full-stack solution includes the necessary components so that your engineering team can build less.

Qrvey’s multi-tenant data lake includes:

  • Elasticsearch as the analytics engine
  • A unified data pipeline for ingestion and transformation
  • A complete semantic layer for simple user and data security integration

Qrvey’s embedded visualizations support everything from: - Standard dashboards and templates - Self-service reporting - User-level personalization - Individual dataset creation - Data-driven workflow automation

Qrvey delivers this as a self-hosted package for cloud environments. This offers the best security as your data never leaves your environment while offering a better analytics experience to users.

The result: Less time and money on analytics.

Zendesk features and specs

No features have been listed yet.

Qrvey features and specs

  • Embedded Dashboards: Yes
  • Embedded Dashboard Builders: Yes
  • Embedded Single Charts/Metrics: Yes
  • Embedded Single Chart/Metric Builder: Yes
  • Data Warehouse: Yes
  • ETL: Yes
  • Alerts and Automation: Yes
  • Embedded Pixel-Perfect Reports: Yes
  • Native Multi-Tenant Data Security: Yes
  • Tenant Specific Content Deployment: Yes
  • Prebuilt Data Connectors (Redshift, PostgreSQL, Snowflake, etc): Yes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Qrvey videos

+ Add

Qrvey Embedded Analytics Demo

More videos:

  • Demo - Qrvey Intro Video

Category Popularity

0-100% (relative to Zendesk and Qrvey)

Zendesk

Qrvey

Customer Support
100 100%
Customer Support
0% 0
Business Intelligence
0 0%
Business Intelligence
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100

Questions and Answers

As answered by people managing Zendesk and Qrvey.

How would you describe your primary audience?

Qrvey's answer:

Product Leaders that include Product Management and Engineering Teams and CEO/CTO/CPOs of B2B SaaS Companies

What makes your product unique?

Qrvey's answer:

Qrvey takes a different approach to embedded analytics. Instead of focusing almost completely on the front end, we know that any analytics function starts with data.

Qrvey includes a full-featured data lake powered by Elasticsearch, not a basic relational caching layer. Furthermore, by including a data lake, the cost to scale out is much less than traditional data warehouses.

For the user-facing components of the platform, Qrvey offers more embedded components and APIs to personalize the experience beyond static dashboards. Qrvey offers:

  • Everything is a JS embed, no iFrames
  • Dashboards and builders
  • Dataset creation for individual users
  • No-code workflow automation
  • Full white-labeling and CSS support

All of this is backed by a semantic layer that makes integrating Qrvey into the security model of SaaS applications simple.

Why should a person choose your product over its competitors?

Qrvey's answer:

Customers choose Qrvey for the following reasons:

  • In-house engineering teams spend less time developing analytics features
  • Infrastructure costs are significantly less
  • Engineering teams get JS embeds and a richer API suite than anyone else
  • Fully customizable to blend in seamlessly with the parent SaaS application

User comments

Share your experience with using Zendesk and Qrvey. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Qrvey

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Qrvey Reviews

10 Best Big Data Analytics Tools For Reporting In 2022
Qrvey is an embedded analytics platform used for SaaS data, analytics, and automation technologies. You can deploy it right into your pre-existing AWS account in order to visualize your entire data pipeline. Their start-ups package includes specialized support for pre-launch or early-launch companies, like quick installation and launch, serverless analytics scalability,...
Source: theqalead.com
Top 5 Embedded Analytics Tools for Amazon Redshift (Plus 1 Bonus Option)
Qrvey is an embedded analytics and automation tool designed specifically for SaaS applications. It connects directly to AWS and offers an all-in-one platform that includes data collections, analysis, visualizations, automation, and more.
Source: yurbi.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Qrvey. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Qrvey mentions (1)

  • Looking for an embedded report builder solution that doesn't require giving a third-party access to the data
    Since you're on AWS already, check out https://qrvey.com. Source: 6 months ago

What are some alternatives?

When comparing Zendesk and Qrvey, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DevicePilot - DevicePilot is a universal cloud-based software service allowing you to easily locate, monitor and manage your connected devices at scale.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AnswerRocket - AnswerRocket is a search-powered analytics that makes it possible to get answers from business data by asking natural language questions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Syndigo - Syndigo is an online management platform that provides access to the world’s biggest global content database of digital information.

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