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Zendesk VS ManageEngine AssetExplorer

Compare Zendesk VS ManageEngine AssetExplorer and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

ManageEngine AssetExplorer logo ManageEngine AssetExplorer

ManageEngine AssetExplorer is a web-based IT Asset Management software that helps you monitor and manage assets in your network.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ManageEngine AssetExplorer Landing page
    Landing page //
    2023-02-06

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Edit details

ManageEngine AssetExplorer

Website
manageengine.com
Pricing URL
-
$ Details
freemium $955.0 / Annually (250 IT Assets)
Platforms
Browser Windows Linux Android iOS
Edit details

Zendesk features and specs

No features have been listed yet.

ManageEngine AssetExplorer features and specs

  • IT Asset Management: Monitor complete asset life-cycle from procurement to disposal.
  • CMDB: View all the Configuration Items and their relationships.
  • Software Asset Management & License Compliance: Stay compliant with license agreements with easy-to-understand flash charts
  • Purchase Orders and Contracts: Use purchase order workflow for ease of purchase order generations. Define contract details, rules and attach contracts.
  • Reports: Generate detailed pre-defined/custom/query reports
  • End-to-end ITAM mobile application: Discover, manage, and track all your hardware and software assets from anywhere with the AssetExplorer mobile app for iOS and Android.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ManageEngine AssetExplorer videos

No ManageEngine AssetExplorer videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zendesk and ManageEngine AssetExplorer)

Zendesk

ManageEngine AssetExplorer

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

Share your experience with using Zendesk and ManageEngine AssetExplorer. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ManageEngine AssetExplorer

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

ManageEngine AssetExplorer Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
ManageEngine AssetExplorer is a web-based ITAM application that enables you to monitor and control the assets in your network from the planning stage through the disposal stage. With the different approaches provided by AssetExplorer, you can be confident that all of the assets in your network are identified. It can monitor hardware and software assets, ensure that software...
Source: infraon.io
The Best Asset Management Software of 2017
Product ManageEngine AssetExplorer MMSoft Pulseway Asset Panda GoCodes Ivanti IT Asset Management Suite SolarWinds Web Help Desk ServiceNow SysAid BMC Track-It! InvGate Assets
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

ManageEngine AssetExplorer mentions (0)

We have not tracked any mentions of ManageEngine AssetExplorer yet. Tracking of ManageEngine AssetExplorer recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and ManageEngine AssetExplorer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SnowSoftware - Snow Software are suppliers of Software Asset Management products and help optimizing licensing & minimizing compliance risk.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

IT Asset Management - Best IT Asset Management software & License tool to manage infrastructure efficiently. Cloud asset management application for ticketing to track Assets.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NetSupport DNA - IT Asset Management

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