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Zendesk VS LimeCall

Compare Zendesk VS LimeCall and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

LimeCall logo LimeCall

The smartest way to generate and convert inbound leads instantly into qualified sales meetings and sales calls with Click-to-Call, Call Tracking, Voice Automation, and Call Scheduling.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • LimeCall Landing page
    Landing page //
    2023-08-26

Live calls will speed up your customer service and positively impact your sales. Use Live Callback within 28 seconds to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

Customer retention is a key factor for the growth of any business. Click to call and callback does the following for you: Presents the human face behind your website Allows the customers to contact you on their terms and at their convenience, without any delay Provides informed service by agents who were preemptively briefed with caller information

Our features include the pre-built templates for: 1. Capture lead analytics 2. Protect customer privacy 3. Alerts & notifications 4. Personalized IVR 5. Personalized follow-ups 6. Lead Generation 7. Call recording 8. Call center & Inside sales team integration 9. Automated calls/SMS 10. Call Routing

Limecall Advantage: 1. High-level security 2. 24/7 Customer support & maintenance 3. 99.9% uptime 4. Call back within 28 seconds 5. Free International calls 7. Basic widget customization 8. Free performance report

Our Use Cases include: 1. Automotive 2. Real Estate 3. Travel 4. Software, IT & Technology 5. Finance & Insurance 6. Travel, Tourism & Aviation 7. SaaS 8. E-Commerce & Retail

Zendesk features and specs

No features have been listed yet.

LimeCall features and specs

  • SMS notifications: Yes
  • Email notifications: Get notified
  • Desktop Notification: Yes
  • Export to CSV: You can export profile statistics and contact data to CSV
  • Lead Generation: Power search with smart scoring to identify the best matches
  • Advanced reports and statistics: Yes
  • Personalize your app: Customize your app the way you want
  • Widget Personalization: Yes
  • Caller ID: Yes
  • Caller Forms: Yes
  • Calendars: Scheduled calls, Leave message, Call recording, SMS follow-up, Retrying failed calls, Callback from dashboard
  • Security: User permissions, Country blocking, IP blocking, Blacklist number
  • Integrations: Wordpress, Zapier, Hubspot, Google Tag Manager, Slack, Zendesk, Freshdesk, Intercom, Rest & JS API, Dedicated integrations

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

LimeCall videos

No LimeCall videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zendesk and LimeCall)

Zendesk

LimeCall

Customer Support
100 100%
Customer Support
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Help Desk
100 100%
Help Desk
0% 0
CRM
97 97%
CRM
3% 3

User comments

Share your experience with using Zendesk and LimeCall. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and LimeCall

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

LimeCall Reviews

  1. The Best behavior Triggering Towards Visitors Additional Use of AI Engines

    Limecall services analyze the behavior of the services. Point up at the right moments while it is needed. It will show the customized score of the services towards the systems. Service provides you full access to the dashboards, lead history, team performance, and call recordings. All of the properties are shown in easy to access. It can easily integrate with the other SaaS Services like Slack and Google Analytics.

    🏁 Competitors: LeadMaster
    👍 Pros:    Lead generation|B2b leads|Lead qualification
    👎 Cons:    None

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

LimeCall mentions (0)

We have not tracked any mentions of LimeCall yet. Tracking of LimeCall recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and LimeCall, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Novocall - Novocall converts web visitors into sales calls in seconds.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveCall - LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

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