Software Alternatives, Accelerators & Startups

Zendesk VS Keycloak

Compare Zendesk VS Keycloak and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Keycloak logo Keycloak

Open Source Identity and Access Management for modern Applications and Services.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Keycloak Landing page
    Landing page //
    2022-03-20

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Keycloak videos

What is Keycloak and what are the main features | DevNation Live

More videos:

  • Review - Keycloak Overview
  • Review - Easily Secure Your Front and Back End app with Keycloak

Category Popularity

0-100% (relative to Zendesk and Keycloak)
Customer Support
100 100%
0% 0
Identity And Access Management
Help Desk
100 100%
0% 0
Identity Provider
0 0%
100% 100

User comments

Share your experience with using Zendesk and Keycloak. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Keycloak

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Keycloak Reviews

12 User Authentication Platforms [Auth0, Firebase Alternatives]
You can integrate Keycloak with your applications to have a single-sign-in and single-sign-out experience. Moreover, one can activate social logins without any modification in code. Additionally, it allows user authentication via existing OpenID Connect or SAML 2.0
Source: geekflare.com
10+ Open-source Single-Sign On (SSO) Solutions
Keycloak is a free, open-source identity and access management system with highly configurable Single-Sign-On (SSO) support.
Source: medevel.com
10 Best Auth0 Alternatives and Similar Platforms
Keycloak may be quite beneficial because it provides a built-in method for syncing with databases, such as LDAP or Active Directory, when your users already are registered on. If you use Social Login for social platforms such as Facebook, Keycloak might be a great tool for your organization.
Top 5 Open Source Single Sign-On Software In the Year 2021
KeyCloak is another free software that is based on OpenID Connect, OAuth2.0, and SAML2.0. It provides SSO capabilities across web applications and web services. Above all, this open source software provides integrations with LDAP and Active Directory. There is a logical user interface where users can manage roles, permissions, and sessions. Moreover, this free solution...
IAM: A comparison of open-source tools
/ Digitalberry news / IAM: A comparison of open-source toolsIAM: A comparison of open-source toolsWhy use an Identity Provider (IdP)?Comparative study of Identity Providers (IdP)1. Our team’s first choice: Keycloak2. In second place of our comparative study: Gluu3. Special mention: FusionAuthDiscover our expertiseContact our experts

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Keycloak. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Keycloak mentions (4)

  • Beyond the login page
    Most of the time nowadays, I prefer offloading this to an identity provider, using OpenID Connect or soon Federated Credential Management (FedCM), even if that means shipping an identity provider as part of the deliverables (I generally go with Keycloak, with keycloak-config-cli to provision its configuration). I'm obviously biased though as I work in IT services, developping software mainly for... - Source: dev.to / 6 months ago
  • Okta Says Hackers Stole Data for All Customer Support Users
    Yet another breach of Okta... Why are companies not running something like keycloak [1] themselves? Are administrative/maintenance costs too high or is it plausible deniability? [1] https://keycloak.org. - Source: Hacker News / 6 months ago
  • I built a ready-to-use auth server with TypeScript and Express.js
    I'd stick with a solution like https://keycloak.org in that instance. Source: about 1 year ago
  • Authelia is an open-source authentication/authorization server with 2FA/SSO
    A few more projects in this space: - Keycloak (you won't get fired for picking this)[0] - CloudFoundry's UAA[1] - Gluu [2] - Keratin [3] - OpenUnison [4] - Dex[5] - Netlify's GoTrue[6] All of these solutions are a bit different but here are some of the axes: - Whether or not they function as an OAuth provider - Whether they're centered around application-user-login (email + password) or application auth (OAuth) or... - Source: Hacker News / about 3 years ago

What are some alternatives?

When comparing Zendesk and Keycloak, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Okta - Enterprise-grade identity management for all your apps, users & devices

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OneLogin - On-demand SSO, directory integration, user provisioning and more