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Zendesk VS Jibility

Compare Zendesk VS Jibility and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Jibility logo Jibility

Business architecture software for capability-based roadmaps — the simple tool for translating strategy to execution
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Jibility Website
    Website //
    2024-04-04

Jibility is a free tool for building strategic roadmaps, designed to help businesses address and overcome key challenges to achieve their objectives. It's ideally suited to anyone in a strategic planning role across any industry, whether start-up, scale-up or enterprise.

The app guides users through a six-step method with its roots in capability-based planning, which culminates in a clear and concise roadmap. With an interactive prioritization matrix, capability map, inbuilt content library, publishing templates and more, Jibility makes it quick and easy to map out how to translate your vision into execution.

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Jibility

Website
jibility.com
Pricing URL
Official Jibility Pricing
$ Details
freemium $39.0 / Monthly ($39 p/month when paid annually, or $50 month-by-month)
Platforms
Google Chrome
Release Date
2018 June
Edit details

Zendesk features and specs

No features have been listed yet.

Jibility features and specs

  • Free Version: Yes
  • Capability Assessment: Yes
  • Prioritize Opportunities: Yes
  • Roadmap: Yes
  • Progress Tracking: Yes
  • Easy to Set-up and use: Yes
  • Clean UI: Yes
  • Export to PDF: Yes
  • Export to Excel: Yes
  • Export to PowerPoint: Yes
  • Export to PNG: Yes
  • Team Collaboration and Permission Control: Yes
  • Share: Yes
  • Secure and reliable cloud storage: Yes
  • Security: Yes
  • Enterprise level customizeable plans available: Yes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Jibility videos

+ Add

Getting Started with Jibility | App Demo

Category Popularity

0-100% (relative to Zendesk and Jibility)

Zendesk

Jibility

Customer Support
100 100%
Customer Support
0% 0
Roadmaps
0 0%
Roadmaps
100% 100
Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Zendesk and Jibility. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Jibility

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Jibility Reviews

We have no reviews of Jibility yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Jibility mentions (0)

We have not tracked any mentions of Jibility yet. Tracking of Jibility recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Jibility, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MicroBusinessApp.com - Your professional business web presence, without the time commitment

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Portfoleon - Portfoleon is a visual, lean, no-nonsense project portfolio management and roadmapping software to help you and your team in everyday work.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

airfocus - The first modular product management platform: Discover, learn, plan and deliver - your way.

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