What are some alternatives?
When comparing ZenDesk and HotTelecom, you can also consider the following products
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
CallHippo - CallHippo offers cloud-based virtual phone systems for SME businesses.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies