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Zendesk VS Horde

Compare Zendesk VS Horde and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Horde logo Horde

Horde Groupware is a free, enterprise ready, browser based collaboration suite.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Horde Landing page
    Landing page //
    2023-04-22

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Horde videos

+ Add

The Horde - Movie Review (2009)

More videos:

  • Review - Undead Horde Review | Is This Game Worth Your time? | Ps4 | Xbox One | Gameplay
  • Review - They Are Billions Can't Handle the Horde | Review
  • Demo - Horde Email and Groupware Tutorials
  • Review - Horde Webmail

Category Popularity

0-100% (relative to Zendesk and Horde)

Zendesk

Horde

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Clients
0 0%
Email Clients
100% 100

User comments

Share your experience with using Zendesk and Horde. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Horde

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Horde Reviews

Top 15 Self-hosted open-source free web-based email clients
Horde is an open-source groupware solution for teams and communities. It offers a webmail edition, a responsive interface and customizable dashboard.
Source: medevel.com
15 Best iRedMail Alternatives 2021
The Horde platform offers a PHP framework with applications and libraries for creating a customized environment that suits your workflow. Your Horde webmail supports POP3 and IMAP protocols and HTML message composition.
Source: rigorousthemes.com
Top 10 Webmail Clients in 2021
Horde Horde is more just a mail client, it is an enterprise-focused groupware. Horde is capable to read, send and organize mail correspondence, fully manage contacts, calendars, tasks and various notes. Horde is using its own PHP framework with libraries to insure possibility of building custom solutions.
Source: www.plesk.com
5 open source webmail clients for browser-based email
More than just a mail client, Horde is full-fledged enterprise-ready groupware. The Horde suite is browser based, and includes web apps for reading, sending and organizing email, managing and sharing calendars, contacts, tasks, and notes. In addition, the Horde project provides a PHP framework with libraries and apps for building out a customized working environment.
Source: opensource.com
6 Contenders for Best Microsoft Exchange Alternative
Horde is a fully open source webmail client and “enterprise-ready, browser-based communication suite.” Although its functionality isn’t quite as advanced as that of Office 365 or G Suite, it does offer more productivity features than the traditional webmail client, as well as advanced access controls for more granular user permissions. At the exceptionally low cost of free,...
Source: www.intradyn.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Horde mentions (0)

We have not tracked any mentions of Horde yet. Tracking of Horde recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Horde, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roundcube - Web-based IMAP email client

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mailpile - Mailpile is a modern, fast web-mail client with user-friendly encryption and privacy features.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mailo - Mailo is an email client where you can send and receive emails to and from anyone with an email address.

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