Software Alternatives, Accelerators & Startups

Zendesk VS Graylog

Compare Zendesk VS Graylog and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Graylog logo Graylog

Graylog is an open source log management platform for collecting, indexing, and analyzing both structured and unstructured data.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Graylog Landing page
    Landing page //
    2023-10-20

Graylog

$ Details
Release Date
2012 January
Startup details
Country
United States
State
Texas
City
Houston
Founder(s)
Hass Chapman
Employees
10 - 19

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Graylog videos

Graylog 3 0 OpenSource Demo

More videos:

  • Review - Graylog, Open Source Log Management
  • Review - 22. Graylog 3.0 Sidecar Windows Configuration

Category Popularity

0-100% (relative to Zendesk and Graylog)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

Share your experience with using Zendesk and Graylog. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Graylog

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Graylog Reviews

The Top 14 Free and Open Source SIEM Tools For 2022
Our last tool but by no means the least is Graylog. It is a log management platform that gathers data from different locations across your network infrastructure.
Source: logit.io
Top 10 Log Management Services
Graylog is a well-known log management tool because of its services. It provides a user interface just like some other log management tools. Almost all of the provided features are the same other than reading from Syslog files. Here you cannot read directly read from the Syslog files. It is inconvenient because you have to send your messages to Graylog.
Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
Graylog is a free and open-source log management tool that supports in-depth log collection and analysis. Used by teams in Network Security, IT Ops and DevOps, you can count on Graylog’s ability to discern any potential risks to security, lets you follow compliance rules, and helps to understand the root cause of any particular error or problem that your apps are experiencing.
Source: stackify.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Graylog. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Graylog mentions (2)

  • Enhancing API Observability Series (Part 2): Log Analysis
    Graylog: Supports various log sources and formats, providing real-time search, analysis, and visualization functionalities. - Source: dev.to / 3 months ago
  • Join us June 24 at 11:00 AM EDT: "All Things Configured” Discord Show with our founder, Lennart Koopman
    Join our new Graylog Community Discord channel for our new chat/call-in show, “All Things Configured”. Our founder, Lennart Koopman, will host the show with Jeff Darrington, Senior Technical Marketing Manager, as his guest. Jeff’s well-known to many of you as the star of our Graylog How-To series of videos and blog posts on Graylog.org. Get a jump on the event, which will be live on Friday, June 24 at 11:00 AM EDT. Source: almost 2 years ago

What are some alternatives?

When comparing Zendesk and Graylog, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sumo Logic - Sumo Logic is a secure, purpose-built cloud-based machine data analytics service that leverages big data for real-time IT insights

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Logz.io - Logz.io provides log analysis software with alerts, role-based access, unlimited scalability and free ELK apps. Index, search & visualize your log data!