Software Alternatives, Accelerators & Startups

Zendesk VS Gitter

Compare Zendesk VS Gitter and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Gitter logo Gitter

Where developers come to talk.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Gitter Landing page
    Landing page //
    2023-04-07

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Gitter videos

Grit-Gitter | The Handheld Cleaning Tool

More videos:

  • Review - Gitter Usage Quick Intro
  • Review - Gitter for dinner review

Category Popularity

0-100% (relative to Zendesk and Gitter)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Group Chat & Notifications

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Gitter

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Gitter Reviews

We have no reviews of Gitter yet.
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Social recommendations and mentions

Gitter might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Gitter mentions (8)

  • Exploring the Wonders of Astro JS framework
    Gitter is a chat and networking platform that helps to manage, grow and connect communities through messaging, content and discovery. - Source: dev.to / about 3 hours ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Gitter.im — Chat, for GitHub. Unlimited public and private rooms, free for teams of up to 25. - Source: dev.to / 3 months ago
  • The Role of Laravel in Digital Transformation: Opportunities for Growth
    Gitter, a messaging platform for developers, used Laravel to build a web application that could handle high traffic and provide a seamless experience to users. Source: about 1 year ago
  • Extracting a section (slide) of a web page ?
    Imagine I'm trying to copy the first slide of https://gitter.im/ for example or one from here https://www.apple.com/iphone/. Source: about 1 year ago
  • Installed docker, rebooted, now PC is broken..
    Well, since you do have a Pi then take a look at Hypriot. /u/denzuko (my main account) is a contributor, does support via the gitter.im channel, and been using it for ages. Dead simple to use; download the ISO. Use balana etcher to burn to an SD card. Open the boot drive and drop your wpa/wifi config into /boot/user-data. Once it comes online ssh in as [hypriot@black-pearl.local](mailto:hypriot@black-pearl.local)... Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Gitter, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Slack - A messaging app for teams who see through the Earth!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mattermost - Mattermost is an open source alternative to Slack.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.