Software Alternatives & Reviews

Zendesk VS Front App

Compare Zendesk VS Front App and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Front App logo Front App

multi-channel inbox service for collaborative teams
Zendesk Landing Page
Zendesk Landing Page
Front App Landing Page
Front App Landing Page

Zendesk details

CRM Help Desk Support Customer Support IT Helpdesk Help Desk And Ticketing
Pricing URL Official Zendesk Pricing  

Front App details

Help Desk Customer Support Customer Service
Pricing URL Official Front App Pricing  

Zendesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • Review - Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool
  • Demo - Zendesk product demo
  • Review - Zendesk Review
  • Demo - Zendesk Overview Demo
  • Review - ZenDesk vs FreshDesk - Which One Is Better?

Front App videos

No Front App videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Front App)


These are some of the external sources and on-site user reviews we've used to compare Zendesk and Front App

Zendesk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Alternatives and Competitors [2022]
After, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
11 Best Customer Service Software & Apps You Need in 2022
Zendesk is the biggest name on this list, dominating more than half of the help desk software market share, according to Datanyze. It’s the leading option in this space for good reason. The Zendesk suite has robust features and leverages AI to cut down on customer wait time and make your agents’ jobs easier.
"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.

Front App Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...

Social recommendations and mentions

Based on our record, Front App should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (6)

  • is this scam
    That's not a reddit a url. is the url, whatever the hell that is. - Source: Reddit / about 2 months ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried and hoped for a backend route through there but no cigar. - Source: Reddit / 7 months ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp [email protected] via" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). - Source: Reddit / 7 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
  • Now that the career elimination is over, I wanted to make my own tier list based off enjoyment, and I'm curious of other peoples opinions that don't really align with the eliminations results.
    This isn't pertinent either but ... Why is using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? - Source: Reddit / over 1 year ago
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Front App mentions (15)

  • Integration W/ Live Chat Box On Website
    I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. - Source: Reddit / about 1 month ago
  • Help me find Better CRM, webchat, invoicing, accounting software
    For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. - Source: Reddit / about 2 months ago
  • Self-Hosted Team-Email (like Missive, Spark, Front)
    So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. - Source: Reddit / 2 months ago
  • Google Voice or second phone?
    We use Aircall ( and have it integrated to our shared/collaboration inbox service ( The set-up has been solid for us. - Source: Reddit / 7 months ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like or (gmail based) that would help take care of managing email too. - Source: Reddit / 7 months ago
View more

What are some alternatives?

When comparing Zendesk and Front App, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system. - is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

User reviews

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