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Zendesk VS Docebo

Compare Zendesk VS Docebo and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Docebo logo Docebo

Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Docebo Landing page
    Landing page //
    2023-10-09

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Docebo videos

+ Add

Features in Docebo LMS

More videos:

  • Review - Getting started with your Docebo LMS platform
  • Review - Docebo Learn (LMS) | Learning Management System

Category Popularity

0-100% (relative to Zendesk and Docebo)

Zendesk

Docebo

Customer Support
100 100%
Customer Support
0% 0
Online Learning
0 0%
Online Learning
100% 100
Help Desk
100 100%
Help Desk
0% 0
Education
0 0%
Education
100% 100

User comments

Share your experience with using Zendesk and Docebo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Docebo

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Docebo Reviews

Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
Docebo is an AI-driven learning platform that specializes in corporate training. It stands out for its innovative use of artificial intelligence to personalize learning experiences and improve learning outcomes. Docebo is known for its scalability, making it a suitable choice for large organizations looking to deliver targeted training across various departments.
Source: scienceandliteracy.org
The 10 BEST Employee Onboarding Software Options 2024
Docebo is redefining the way enterprises leverage technology to create, deliver, and understand the business impact of their learning experiences through The Docebo Learning Suite.
Source: usewhale.io
10 Best Moodle Alternatives You Should Discover Right Now
Docebo is a cloud-based and mobile-ready SaaS LMS powered by AI. Using this system, you can automate learning management, facilitate informal learning, and personalize learner experience. Customers use Docebo for employee onboarding, to develop and retain employees, centralize compliance training, and more.
Source: www.proprofstraining.com
15 Best Learning Management Systems (LMS of the Year 2020)
Docebo is a very popular learning management system worldwide. It opens a door for all the automated, personalized and unmatched experience of learning.
Source: www.softwaretestinghelp.com
A More Feasible Alternative to Docebo LMS – iSpring Learn
Both Docebo and iSpring Learn are very capable LMSs that, however, were built with different scopes of application in mind. If you like total control over interface layout and find joy in spending hours to refine your learning platform before it can start to pay dividends, choose Docebo. You won’t be disappointed, as the number of customization levers and integration...
Source: www.ispringsolutions.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Docebo mentions (0)

We have not tracked any mentions of Docebo yet. Tracking of Docebo recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Docebo, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

edX - Best Courses. Top Institutions. Learn anytime, anywhere.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Treehouse - Treehouse is an award-winning online platform that teaches people how to code.

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