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Zendesk VS docassemble

Compare Zendesk VS docassemble and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

docassemble logo docassemble

docassemble is a free, open-source expert system for guided interviews and document assembly.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • docassemble Landing page
    Landing page //
    2019-07-13

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

docassemble videos

+ Add

Webinar: docassemble

More videos:

  • Tutorial - How to install Docassemble on Amazon Web Services
  • Review - Docassemble

Category Popularity

0-100% (relative to Zendesk and docassemble)

Zendesk

docassemble

Customer Support
100 100%
Customer Support
0% 0
Document Automation
0 0%
Document Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Document Management
0 0%
Document Management
100% 100

User comments

Share your experience with using Zendesk and docassemble. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and docassemble

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

docassemble Reviews

We have no reviews of docassemble yet.
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Social recommendations and mentions

Based on our record, docassemble should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

docassemble mentions (15)

  • Ask HN: Best "entry tech" jobs to learn coding?
    Check out https://docassemble.org/ I don't know if it's popular enough to be used on your side of the pond, but it's a tool used by lawyers that's scriptable and extensible with code. - Source: Hacker News / 3 months ago
  • Document automation?
    There are many products like this for law firms but only a few that can be self-hosted. See, for example: https://docassemble.org/ or https://opensource.legal/projects/Gremlin. Source: about 1 year ago
  • I built a generator for self-hosted contracts that can receive signatures. The generator can also be self-hosted (HelloSign alternative)
    Nice one. I think with DocAssemble you could achieve something similar https://docassemble.org. Source: over 1 year ago
  • Anything self hosted like paperless.io?
    One thing I used in passed: build a new pdf form and fill it out with https://docassemble.org/. Source: over 1 year ago
  • Self hosted consent forms/signature + other software - need recommendations
    Probably you can lookup https://docassemble.org/ for the signature part. You can use python to integrate it into other inventory / booking tools. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and docassemble, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HotDocs - Template-driven, automated document & form assembly software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Woodpecker - Legal document automation for solo & small firms. Simple to use, works in Word, connects to everything.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

XpressDox - XpressDox Desktop for Microsoft® Office Word is an affordable document assembly system.

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