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Zendesk VS Cachet

Compare Zendesk VS Cachet and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Cachet logo Cachet

Cachet is a free, open source status page for your API, service or company. Built with all of the features that you'd expect from a status page.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Cachet Landing page
    Landing page //
    2023-10-05

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Cachet videos

+ Add

Massive Beer Review 2596 Tree House Brewing Cachet Imperial New England Hazie

More videos:

  • Review - Review + sketchbook tour - Cachet by Daler-Rowney mixed media sketchbook
  • Review - Cachet Tarot Cards Review

Category Popularity

0-100% (relative to Zendesk and Cachet)

Zendesk

Cachet

Customer Support
100 100%
Customer Support
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100
Help Desk
100 100%
Help Desk
0% 0
Uptime Monitoring
0 0%
Uptime Monitoring
100% 100

User comments

Share your experience with using Zendesk and Cachet. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Cachet

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Cachet Reviews

You Need a Status Page
Cachet Example – Cachets Status Page For those either hellbent on hosting it themselves or for those who are stuck inside of an enterprise conundrum, this might be a good option for you. I suggest forking the GitHub repo, then making changes in in that repo so you can easily merge in upstream changes at a later time. Download it here.
Source: www.donnfelker.com

Social recommendations and mentions

Cachet might be a bit more popular than Zendesk. We know about 9 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Cachet mentions (9)

  • Sending out updates and notifications
    Runs on Cachet https://cachethq.io/ Can be linked to monitoring systems like zabbix & nagios. Source: about 1 year ago
  • OneUptime: Open Source StatusPage.io Alternative built on Node
    Hi, Just discovered OneUptime project from this post. Seems to be a promising solution. I was looking for something that combines Cachet with something like Uptime Kuma, for users at work to have services status overview and alerting. Source: over 1 year ago
  • status pages with manual on an off button?
    Https://cachethq.io/ allows this I think. Source: over 1 year ago
  • infrastructure status page - any recommendations
    We're currently implementing "cachet" (https://cachethq.io/). I just installed it on an aws instance so our retail network can be updated with outages and such. Source: almost 2 years ago
  • Looing for: Status page with feed for planned updates / maintenance
    Didn't check it, but the feature list says sth about planning ahead of time https://cachethq.io/. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Cachet, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UptimeRobot - Free Website Uptime Monitoring

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

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