Software Alternatives, Accelerators & Startups

Zendesk VS BMC Software

Compare Zendesk VS BMC Software and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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BMC Software logo BMC Software

BMC Software is a solution for companies to help them in running and reinventing their businesses with scalable and modular solutions to IT problems and management.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • BMC Software Landing page
    Landing page //
    2023-07-31

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

BMC Software videos

Transform Your Sales Career at BMC Software

More videos:

  • Review - How BMC Software Engages Top Accounts with Oracle CX
  • Review - Transform Your Sales Career at BMC Software

Category Popularity

0-100% (relative to Zendesk and BMC Software)
Customer Support
100 100%
0% 0
System & Hardware
0 0%
100% 100
Help Desk
100 100%
0% 0
Continuous Integration
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and BMC Software

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

BMC Software Reviews

We have no reviews of BMC Software yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than BMC Software. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

BMC Software mentions (3)

  • BMC platform help
    I would typically adjust the address in the connection component to either be static "https://bmc.com" or adjust it to be "{PSMRemoteMachine}" and prompt the user for the address (depending if you have multiple target addresses or not). Source: about 2 years ago
  • Python+Spark Good beginner learning environment to be ready for very distributed computation?
    I interpreted the bmc.com article as saying that "mysparksession.blablabla," when run from Jupyter notebook, will not run in distributed mode--do you agree that that's what they mean? Whether that's what they mean or not, do you think it's correct? Source: about 3 years ago
  • Python+Spark Good beginner learning environment to be ready for very distributed computation?
    Thanks! I'm glad to hear that the bmc.com article might be bogus. If I understand that article correctly, it predicts that the Spark job you ran would be executed only on the driver node (or at least that it would have, if it were running on the type of Spark cluster that the writers imagine you using). Do you agree with that? Source: about 3 years ago

What are some alternatives?

When comparing Zendesk and BMC Software, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

accurev - version control system. Licensed

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Azure - Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

IBM Tivoli CCMDB - IBM Tivoli CCMDB is another Change and Configuration Management Database that allows the users to manage, audit, and coordinate the processes of change and configuration management processes.