Software Alternatives, Accelerators & Startups

Zendesk VS AppFollow

Compare Zendesk VS AppFollow and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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AppFollow logo AppFollow

AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • AppFollow Organic dashboard
    Organic dashboard //
    2024-04-25
  • AppFollow AI replies
    AI replies //
    2024-04-25
  • AppFollow Reply to reviews
    Reply to reviews //
    2024-04-25
  • AppFollow Agent Performance
    Agent Performance //
    2024-04-25
  • AppFollow Semantic analysis
    Semantic analysis //
    2024-04-25

AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and more.

AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: -> app performance monitor; ->user review management; -> app growth acceleration; -> AI reply to reviews; -> AI automation -> AI summaries -> review management automation; -> a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

AppFollow videos

ASO Tool for Keyword Research (AppFollow Review)

More videos:

  • Review - Intro to AppFollow Review Management Tools
  • Review - AppFollow and Slack Integration for App Review Management

Category Popularity

0-100% (relative to Zendesk and AppFollow)
Customer Support
100 100%
0% 0
Analytics
0 0%
100% 100
Help Desk
100 100%
0% 0
App Reviews
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and AppFollow.

How would you describe your primary audience?

AppFollow's answer:

Customer Support Managers/ Product Managers/ Mobile Marketers/ Mobile App Developers

User comments

Share your experience with using Zendesk and AppFollow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and AppFollow

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

AppFollow Reviews

We have no reviews of AppFollow yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

AppFollow mentions (0)

We have not tracked any mentions of AppFollow yet. Tracking of AppFollow recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and AppFollow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Appbot - AI-powered sentiment analysis & text mining for app reviews and customer feedback. Appbot helps Product, Marketing & Support teams improve faster.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

appfigures - Cross-platform app store analytics for all of your mobile apps.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

App Annie - App Annie is a marketing analytics tool available for apps of all kinds. With App Annie, you can track sales, traffic, and a variety of other factors pertinent to monitoring an app's trajectory.