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Zendesk VS AgoraPulse

Compare Zendesk VS AgoraPulse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

AgoraPulse logo AgoraPulse

An easy social media management tool that works with Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube. Start your free trial today!
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • AgoraPulse Landing page
    Landing page //
    2023-10-06

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

AgoraPulse videos

+ Add

Agorapulse Review 2019 — Full Walkthrough and Tutorial

More videos:

  • Review - Agorapulse Review 🔥 The all in one tool for social media management 😍
  • Review - Agorapulse: Manage Social Media Accounts Like a Pro

Category Popularity

0-100% (relative to Zendesk and AgoraPulse)

Zendesk

AgoraPulse

Customer Support
100 100%
Customer Support
0% 0
Social Media Tools
0 0%
Social Media Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Social Media Marketing
0 0%
Social Media Marketing
100% 100

User comments

Share your experience with using Zendesk and AgoraPulse. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and AgoraPulse

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

AgoraPulse Reviews

Agorapulse vs Eclincher: Which Social Media Management Tool Is Better?
Plus, with Agorapulse, you can create custom-designed reports that include specific metrics, timeframes, and data from multiple networks. You can set them up to run automatically at certain times each week or month, and you can even email them directly to your team or your clients. Those reports can also be downloaded as PDFs, CSV files, or PowerPoint presentations which...
Source: www.agorapulse.com
Hootsuite vs Sprout Social vs Agorapulse: Which One Will Be Best for Your Social Media Needs?
Also, you won’t have to pay an exorbitant fee for quality customer support from Agorapulse. On Hootsuite, you have to pay $7,200 to receive 4/7 priority support provided by ”real live human support for any issue at any time of day.” (And we know from the above section that this support is substandard.)
Source: iag.me
ContentCal Alternatives: 10 Social Media Solutions That Outshine It
Agorapulse is ideal for social media management teams who are more focused on the analytics/reporting side of content than strictly collaboration and approval. It is also a quite pricey tool, making it a hard sell for up-and-coming outfits.
Source: planable.io
10 PromoRepublic Alternatives for Social Media Managers in 2022
Agorapulse is yet another of the PromoRepublic competitors that can make your brand gain popularity on social media. It provides a simple, user-friendly interface that can be implemented straight away.
Source: www.socialpilot.co
6 Hootsuite Alternatives That You Should Explore in 2020
AgoraPulse enables you to manage all your social media posts or messages from one place. It does so by using a social media inbox, which is similar to an email inbox, that can also retain all your old conversations.
Source: makeawebsitehub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

AgoraPulse mentions (0)

We have not tracked any mentions of AgoraPulse yet. Tracking of AgoraPulse recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and AgoraPulse, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HootSuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Buffer - Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

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