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Zendesk Support VS Icypeas

Compare Zendesk Support VS Icypeas and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Icypeas logo Icypeas

This email finder has the capacity to bypass catch-alls
Not present
  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04

  • Pay for verified emails only. We charge 1 credit only if your email search is successful.
  • Bypass catch-alls and reach out to untapped leads.
  • Minimize your bounce rate and preserve your email deliverability.

Zendesk Support features and specs

No features have been listed yet.

Icypeas features and specs

  • Email finder: Yes
  • Email verifier: Yes
  • Domain scan: Yes
  • Catch-all bypass: Yes

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Icypeas videos

+ Add

Product Tour

More videos:

  • Demo - 1-min Explainer

Category Popularity

0-100% (relative to Zendesk Support and Icypeas)

Zendesk Support

Icypeas

Customer Support
100 100%
Customer Support
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Finder
0 0%
Email Finder
100% 100

Questions and Answers

As answered by people managing Zendesk Support and Icypeas.

What makes your product unique?

Icypeas's answer:

Icypeas has an unparalleled capacity to verify catch-all emails. It allows you to reach out to untapped leads.

Why should a person choose your product over its competitors?

Icypeas's answer:

Icypeas is a good choice if you care about email discovery rate and bounce rate.

Honest drawbacks: - we are not an all-in-one platform like Apollo.io, which is a lead database, an enrichment tool and an outreach solution, whereas Icypeas focusses on enrichment only. - our response time (for an email search) is between 1 and 5 minutes. It is longer than all our competitors. This is true for single searches, not for bulk searches. When it comes to bulk searches, we are way faster than the competition (because we have a huge capacity to parallelize requests).

How would you describe your primary audience?

Icypeas's answer:

Salespeople in B2B SaaS companies and lead generation agencies.

Which are the primary technologies used for building your product?

Icypeas's answer:

Node.js, Vue.js, Elasticsearch, MongoDB. We plan to replace Node with Rust soon.

User comments

Share your experience with using Zendesk Support and Icypeas. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Icypeas

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Icypeas Reviews

We have no reviews of Icypeas yet.
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What are some alternatives?

When comparing Zendesk Support and Icypeas, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropcontact - Get the sh** out of your contact data

Zoho Desk - Industry's first context-aware Helpdesk Software

Prospeo.io - Prospeo is the most accurate email finder. Find emails from everywhere on the internet with our toolbox. Try it for free now.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

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