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Zendesk Suite VS Freshdesk Omnichannel

Compare Zendesk Suite VS Freshdesk Omnichannel and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk Suite logo Zendesk Suite

The complete Zendesk suite in one package

Freshdesk Omnichannel logo Freshdesk Omnichannel

Freshdesk Omnichannel is helpdesk software that allows them to respond to inbound inquiries on all mediums, including phone, chat, and social media.
Not present
  • Freshdesk Omnichannel Landing page
    Landing page //
    2023-10-15

Category Popularity

0-100% (relative to Zendesk Suite and Freshdesk Omnichannel)

Zendesk Suite

Freshdesk Omnichannel

Help Desk
54 54%
Help Desk
46% 46
Business & Commerce
49 49%
Business & Commerce
51% 51
Communication
46 46%
Communication
54% 54
Customer Support
57 57%
Customer Support
43% 43

User comments

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What are some alternatives?

When comparing Zendesk Suite and Freshdesk Omnichannel, you can also consider the following products

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Service Creatio - The Omnichannel Customer Service and Support

Symphony SUMMIT - Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

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