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Freshdesk Omnichannel VS Symphony SUMMIT

Compare Freshdesk Omnichannel VS Symphony SUMMIT and see what are their differences

Zendesk
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Freshdesk Omnichannel logo Freshdesk Omnichannel

Freshdesk Omnichannel is helpdesk software that allows them to respond to inbound inquiries on all mediums, including phone, chat, and social media.

Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…
  • Freshdesk Omnichannel Landing page
    Landing page //
    2023-10-15
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16

Freshdesk Omnichannel videos

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Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Category Popularity

0-100% (relative to Freshdesk Omnichannel and Symphony SUMMIT)

Freshdesk Omnichannel

Symphony SUMMIT

Help Desk
42 42%
Help Desk
58% 58
Business & Commerce
57 57%
Business & Commerce
43% 43
Communication
54 54%
Communication
46% 46
Customer Support
35 35%
Customer Support
65% 65

User comments

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What are some alternatives?

When comparing Freshdesk Omnichannel and Symphony SUMMIT, you can also consider the following products

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Zendesk Suite - The complete Zendesk suite in one package

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Service Creatio - The Omnichannel Customer Service and Support

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